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IT05955: CANNOT SEE DRIVES FROM OPERATIONS CENTER USING LIBRARY "QUICK LOOK"

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Using the Tivoli Storage Manager Operations Center to display
    the drives attached to a library by the "Quick Look" feature,
    the library
    is correctly shown but the number of Library Drives (Online,
    Offline, Total) will all be shown equal to zero.
    Despite this, the Library Drives are correctly visible by the
    Tivoli Storage Manager Administrative Command Line  "QUERY
    DRIVE" command
    and these are perfectly working with the Tivoli Storage Manager
    Server.
    
    
    
    Customer/L2 Diagnostics:
    Collect a Server trace "MONITOR MONITOR_DETAIL MMSLIB MMSDRIVE
    NAPATH PVRCLASS SSCLASS" for one monitor refresh interval.
    This will show such kind of exception:
    
    18:16:34.711
    [27][mmslib.c][1878][MmsMonitorLibraryForDevClass]:Entry,
    devClass=3592_DC, libNameP=LIB01, deviceType=00000019,
    formatCode=00200000
    18:16:34.711 [27][mmslib.c][7463][MmsFindLibDesc]:Finding
    descriptor for library LIB01 (Desc Any State).
    18:16:34.711
    [27][mmsdrive.c][7217][MmsTryAcquireDriveList]:Acquiring
    DriveList for library LIB01
    18:16:34.712
    [27][mmslib.c][1921][MmsMonitorLibraryForDevClass]:MmsTryAcquire
    DriveList return rc = 1
    18:16:34.712
    [27][mmslib.c][1931][MmsMonitorLibraryForDevClass]:driveName=DR0
    3, devType=00000019
    18:16:34.712
    [27][mmslib.c][1986][MmsMonitorLibraryForDevClass]:incompatible
    drv
    18:16:34.712
    [27][mmslib.c][1931][MmsMonitorLibraryForDevClass]:driveName=DR0
    0, devType=00000019
    18:16:34.712
    [27][mmslib.c][1986][MmsMonitorLibraryForDevClass]:incompatible
    drv
    18:16:34.712
    [27][mmslib.c][1931][MmsMonitorLibraryForDevClass]:driveName=DR0
    1, devType=00000019
    18:16:34.712
    [27][mmslib.c][1986][MmsMonitorLibraryForDevClass]:incompatible
    drv
    18:16:34.712
    [27][mmslib.c][1931][MmsMonitorLibraryForDevClass]:driveName=DR0
    2, devType=00000019
    18:16:34.713
    [27][mmslib.c][1986][MmsMonitorLibraryForDevClass]:incompatible
    drv
    
    It shows like the drives are not compatible with the library
    even if they are.
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Server version 7.1.x
    
    
    
    Initial Impact:
    Medium
    
    
    
    Additional Keywords:
    TSM no drives shown library OC quick view operations center
    zztsm71
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This                      *
    * problem is currently projected to be fixed                   *
    * in levels 7.1.1.200 and 7.1.3. Note that this is             *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT05955

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-05

  • Closed date

    2014-12-11

  • Last modified date

    2015-01-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT05955

Modified date: 28 January 2015