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IT05413: SYSTEMSTATE RESTORE FAILS WITH ANS1030E

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Restore of the system state can fail with "ANS1030E The
    operating system refused a TSM request for memory allocation"
    when the systemstate contains a file that has multiple hard
    links and the total size of the hard links exceed 32767
    characters.
    
    Customer/L2 Diagnostics:
    A SERVICE trace of the systemstate restore will show a file
    which has a hard link list which exceeds the 32768 byte maximum
    size.
    10/09/2014 11:01:20.308 [002568] [1756] :
    ..\..\common\winnt\psmech.cpp(5814): HardLinksWrite():
    Dump of write buffer for
    'C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf
    3856ad364e35_8.0.7600.16385_none_944
    6f5cce73d3c3b\wow64_Microsoft-Windows-IE-HTMLRendering.ptxml':
    *** 33244 Byte Write Buffer ***
    Dumping Memory Range 0000000007693C30 - 000000000769BE0C (33244
    Bytes)
    The total size of the hard links is 33244, this exceeds 32768,
    causing the restore to fail.
    Tivoli Storage Manager Versions Affected:
    
    6.2, 6.3, 6.4, 7.1 on Windows
    Additional Keywords:
    system state hardlink
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 5.5, 6.1, 6.2, 6.3 and 7.1 on *
    * Microsoft Windows platforms.                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.4.3 and 7.1.2.             *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed and no longer occurs.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    package 6.3.2.4. Until the interim fix is actually available
    this information is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IT05413

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-11-06

  • Closed date

    2015-01-23

  • Last modified date

    2015-11-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM      DSMC     DSMCSVC  DSMAGENT
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT05413

Modified date: 10 November 2015