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IT05208: TIVOLI STORAGE MANAGER V7 SERVER MAY CRASH WHILE EXECUTING "AUDIT LICENSES"

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APAR status

  • Closed as program error.

Error description

  • Running the "AUDIT LICENSES" command, the Tivoli Storage Manager
    Server may crash with the following stack on Windows:
    
    
    00000000`104af6b0 00000000`00000000 00000000`00000000 :
    adsmdll!getOccupancy+0x124
    00000000`104af5b0 000007fe`ef4d72ec : 00000000`104afb50
    00000000`1a11a0e0 000007fe`ef98b8f0 00000000`15bf9840 :
    adsmdll!LmLcAuditThread+0x945
    00000000`104afb10 000007fe`f9553d67 : 00000000`00000000
    00000000`00000000 00000000`11f07170 00000000`11f01630 :
    adsmdll!startThread+0x13c
    00000000`104afb50 000007fe`f9553f0e : 000007fe`f95ecdb0
    00000000`00000000 00000000`00000000 00000000`00000000 :
    msvcr110!beginthreadex+0x107
    00000000`104afb80 00000000`772259ed : 00000000`00000000
    00000000`00000000 00000000`00000000 00000000`00000000 :
    msvcr110!endthreadex+0x192
    00000000`104afbb0 00000000`7745c541 : 00000000`00000000
    00000000`00000000 00000000`00000000 00000000`00000000 :
    kernel32!BaseThreadInitThunk+0xd
    00000000`104afbe0 00000000`00000000 : 00000000`00000000
    00000000`00000000 00000000`00000000 00000000`00000000 :
    ntdll!RtlUserThreadStart+0x1d
    
    
    The problem can only be faced in environments where Active Data
    Storage Pools are in place.
    The crash will occur as a result of the archive data in the
    Active Data Storage Pools that is a problem fixed via another
    apar that is IT05175.
    The current apar will stop the crash of Tivoli Storage Manager
    once that Archive data is already there.
    
    
    
    Customer/L2 Diagnostics:
    For the Tivoli Storage Manager Servers V7.1.0.100 and above,
    there is a problem that can cause archive data to be placed in
    the active data pool (IT05175).
    The crash will only happen if there are cluster entries for
    archive files in an Active Data Pool.
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Server V7.1.0.100 and higher on all
    supported platforms
    
    
    
    Initial Impact:
    Medium
    
    
    
    Additional Keywords:
    TSM AUDIT LIC LICENSE CRASH CORE adsmdll!getOccupancy
    adsmdll!LmLcAuditThread
    

Local fix

  • Insert the "AUDITSTORAGE NO" option in the dsmserv.opt file.
    A Tivoli Storage Manager Server restart is required.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.1.2 and 7.1.3. Note that *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT05208

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-10-28

  • Closed date

    2014-12-15

  • Last modified date

    2015-07-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT05208

Modified date: 09 July 2015