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IT04633: WINDOWS SEVER CAN CRASH IF AN UN-EXISTING DRIVE INVOLVED IN THE INITIALIZATION.

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APAR status

  • Closed as program error.

Error description

  • The server can crash if a previously defined drive did not exist
    on the system but its path still existed during the TSM server
    initialization. When TSM server failed to open this drive, the
    server tried to do the LUN reset to this device. This LUN reset
    operation caused the crash.  Message from the dsmserv console:
    ANR8470W Initialization failure on drive DRX in library LIBX.
    
    No dump file is created.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager server on Windows
    
    Customer/L2 Diagnostics (If Applicable)
    Collect PVR MMS NA trace. Information similar to the following
    will indicate this problem:
    
    15:10:01.957
    [15][mmsdrive.c][7175][MmsAcquireDriveList]:Acquiring DriveList
    for library TS3100
    15:10:01.957
    [15][mmsdrive.c][7252][MmsReleaseDriveList]:Releasing DriveList
    in library TS3100
    15:10:01.957
    [15][mmsdrive.c][7624][MmsAcquireDrivePath]:Obtaining path for
    drive DRIVE2, markPathInUse=1, online=1, startRemoteSess=1,
    state=0, remote=0.
    15:10:01.958 [15][napath.c][660][naTestPath]:Testing path
    sourceName=STORSERVER, destination=TS3100:DRIVE2, source type=2,
    destination type=1, initmode=0
    15:10:01.958 [15][napath.c][670][naTestPath]:Starting a new
    transaction.
    15:10:01.959 [15][napthcmd.c][1908][naOpenQueryPathEx]:Setting
    search bounds with srcName = $$LOCALSERVER$$
    15:10:01.960 [15][napthcmd.c][1925][naOpenQueryPathEx]:Setting
    search bounds with destName = TS3100:DRIVE2
    15:10:02.063 [15][napath.c][670][naTestPath]:Starting a new
    transaction.
    15:10:02.065 [15][napthcmd.c][1925][naOpenQueryPathEx]:Setting
    search bounds with destName = TS3100:DRIVE2
    15:10:02.172 [15][pspvr.c][3335][PvrPsOpenDevice]:Opening device
    with nonDelay = 1, accessMode = 0
    15:10:02.172 [15][pspvr.c][3345][PvrPsOpenDevice]:Open with
    passthru? -1
    15:10:02.173 [15][pspvr.c][3442][PvrPsOpenDevice]:TSM passthru
    is changed to 0 for
    15:10:02.173 [15][pspvr.c][3526][PvrPsOpenDevice]:Error opening
    , Reason: The system cannot find the path specified.
    15:10:02.174 [15][pvrutil.c][746][PvrOpenDevice]:Attempted to
    open device , 1 time(s), rc = 2813.
    15:10:02.174 [15][pspvr.c][4677][PvrCheckTapeReserve]:Open
    failed with rc = 2813.
    15:10:02.175 [15][pspvr.c][5281][OpenPseudoDev]:We will open IBM
    psuedo device for tape
    15:10:02.175 [15][pspvr.c][5334][OpenPseudoDev]:device
    //./pseudotape is opened with handle 000000000001086C
    15:10:02.176 [15][psntpop.c][3072][NtpOpQueryPrKey]:Querying
    reservation key from drive  with serial number 1068067361
    15:10:02.178 [15][psntpop.c][3101][NtpOpQueryPrKey]:Final rc =
    0, compcode = 0, key =
    15:10:02.178
    [15][pspvr.c][4841][PvrPersistentReserve_Release]:query the Key
    rc = 0
    15:10:02.178
    [15][pspvr.c][4876][PvrPersistentReserve_Release]:No Key Set the
    drive must be legacy researved rc = 0
    15:10:02.179
    [15][pspvr.c][4901][PvrPersistentReserve_Release]:exit rc = 0
    
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    TSM abend core dump halt stop die library
    

Local fix

  • Prevent the usage of this drive by disconnecting it from the
    library, or update the drive and path offline.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users of tape devices.     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6, 7.1.1.100, and 7.1.3. *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    
    Affected platforms: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT04633

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-10-01

  • Closed date

    2014-11-07

  • Last modified date

    2015-07-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT04633

Modified date: 09 July 2015