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IT04554: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD NOT BE OPENED.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • After upgrading to the 7.1.1.0 Backup/Archive client using the
    stand along B/A client install package, a virtual machine backup
    will fail with the following
    errors:
    ANS4174E Full VM backup of VMware Virtual Machine 'machinename'
    failed with RC=2400
    mode=Incremental Forver - Incremental, target node name='node',
    data mover node
    name='node'.
    Removing snapshot for virtual machine 'machinename'
    ANS2888E Backup VM Full VN Incremental is unable to run.
    A valid TSM for Virtual Environments license file (tdp4vmw.lic)
    cannot be located.
    ....
    ANS0400E License file could not be opened.
    Steps to recreate:
    1- Machine must currently have a 6.3 ,6.4 or 7.1.0.x B/A client
    installed.
    2 - Machine must currently have the 6.3, 6.4, or 7.1.0.x TSM for
    Virtual Environments enablement
    file installed. This is automatically installed during the TSM
    for Virtual Environments install.
    3- Upgrade the B/A client to 7.1.1.0 using the stand alone B/A
    client install package.
    
    
    4 - Run VM backup
    |MDVREGR 7.1.0.0 5698ISMCL|
    Initial impact: High
    Versions affected: 7.1.1
    Platforms affected: Windows
    

Local fix

  • 1 - Run custom install of the 7.1.1.0 TSM for Virtual
    Environments install suite from PPA, Choose to only install the
    TSM for Virtual Environments enablement file.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of Tivoli Storage Manager for Virtual  *
    *                 Environments: Data Protection for VMware     *
    *                 7.1.1 running on all Microsoft Windows       *
    *                 platforms.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: see ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: This issue is projected to be fixed in the   *
    *                 -Tivoli Storage Manager Client on Windows    *
    *                  7.1.2                                       *
    *                 -Tivoli Storage Manager for Virtual          *
    *                  Environments: Data Protection for VMware    *
    *                  7.1.2                                       *
    *                                                              *
    *                 Note 1: The Tivoli Storage Manager (TSM)     *
    *                 Client is a prerequisite to using the Data   *
    *                 Protection for VMware. In Data Protection    *
    *                 for VMware environments, the TSM Client is   *
    *                 also known as the data mover.                *
    *                                                              *
    *                 Note 2: This is subject to change at the     *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • License file handling code was corrected.
    

Temporary fix

  • -Tivoli Storage Manager Client on Windows 7.1.1.1
    -Tivoli Storage Manager for Virtual Environments: Data
     Protection for VMware 7.1.1.1
    
    Note: Until a Data Protection for VMware packaged fix of a
    fixing TSM Client level is available, Data Protection for
    VMware customers can install and use a fixed level of the the
    TSM Client in their environment.
    

Comments

APAR Information

  • APAR number

    IT04554

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-09-23

  • Closed date

    2014-11-07

  • Last modified date

    2014-11-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    IT04723

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT04554

Modified date: 07 November 2014