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IT04321: INCORRECT PERMISSION ON /TMP SHALL RESULT IN TIVOLI STORAGE MANGER UPGRADE OR INSTALL FAILURE.

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APAR status

  • Closed as program error.

Error description

  • If /tmp permission on UNIX platform was changed
    from default drwxrwxrwt (1777) the upgrade
    or install will fail.
    
    Customer/L2 Diagnostics:
    
    During Tivoli Storage Manager Version 6
    install or upgrade, the installation will go through
    with out any errors/failures.
    However,  Tivoli Storage Manger
    shall fail to start during very first post upgrade or install
    start up attempt.
    Following error shall be logged in db2diag.log:
         Path access permission
        Target file = /tmp/SQLDIR.LK0
    
    During Tivoli Storage Manager Version 7
    install or upgrade, the failure shall be observed
    during installation/upgrade phase right away.
    Below is an example of the errors observed
    when launching Installation Manager in Version 7
    if /tmp is not writable.
    
    ./install.sh
    
    ./install.sh: line 285: /tmp/install.3676.log: Read-only file
    system
    GUI failed to start. For more information see
    /tmp/install.3676.log.
    Launching console mode...
    Path = /tmp/20140908_0949k.xml
    ....
    Path = /tmp
    Exists = true
    Readable = true
    Writable = false
    Executable = true
    Hidden = false
    Modified = Wed Sep 03 11:16:14 MST 2014
    Size = 474587136
    ......
    Unexpected exception during logging:
    java.io.IOException: Read-only file system
    java.io.IOException: Read-only file system
    at java.io.File.createNewFile(File.java:894)
    
    
    Tivoli Storage Manager Versions Affected:
    6.3 and 7 on UNIX
    
    Initial Impact:
    Low
    
    
    Additional Keywords:
    /tmp permission upgrade install
    

Local fix

  • Prior to install, check permission for /tmp.
    As root issue:
    #ls -ld /tmp
    and if necessary, correct:
    #chmod 1777 /tmp
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.3. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, and Linux
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT04321

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-09-12

  • Closed date

    2015-01-06

  • Last modified date

    2015-01-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IT04321

Modified date: 06 January 2015