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IT03876: NODE REPLICATION OF LARGE DEDUP DATA MAY FAIL WITH ANR3178E

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager node replication may fail with
    communication error ANR3178E on the source server
    if following conditions are true:
    
    - the data is deduplicated on the source and the target server
    - larger files are being replicated because it takes a certain
      number of deduplicated chunks for the error to occur
    
    Note: This is not a network issue.
    
    Customer/L2 Diagnostics:
    Example actlog from source server:
    
    ANR3178E A communication error occurred during session 1234 with
      replication server TARGET_SERVER.
    ANR0479W Session 1234 for server TARGET_SERVER (Windows)
      terminated - connection with server severed.
    
    If SSL is also enabled, the following error will also be
    reported on the source server:
    
    ANR8581E An SSL read error occurred on session
    xxx.  The GSKit return code is 420.
    
    Example actlog from target server:
    
    ANR0444W Protocol error on session 4321 for node NODEA (Windows)
      - out-of-sequence verb (type BackInsNormEnhanced) received.
    ANR0484W Session 4321 for node NODEA (Windows) terminated -
      protocol violation detected.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Server 6.3 and 7.1 on all supported
    platforms
    
    Initial Impact:
    medium
    
    Additional Keywords:
    TSM, zz63, zz71, repl node
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6 and 7.1.3. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03876

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-08-22

  • Closed date

    2014-09-15

  • Last modified date

    2016-02-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IT03876

Modified date: 16 February 2016