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IT03810: ANS1228E / ANS4987E FOR SYSTEMSTATE FILES .\EFI\MICROSOFT\BOOT\BCD AND .\EFI\MICROSOFT\BOOT\BCD.LOG

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APAR status

  • Closed as program error.

Error description

  • Backup systemstate is completed successfully, but with failures
    on the files BCD and BCD.LOG.
    ANS1228E Sending of object
    '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD'
    failed.
    ANS4987E Error processing
    '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD':
    the object is in use by another process
    ANS1228E Sending of object
    '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD.LO
    G' failed.
    ANS4987E Error processing
    '\\?\GLOBALROOT\Device\HarddiskVolume2\EFI\Microsoft\Boot\BCD.LO
    G': the object is in use by another process
    
    This problem only happens on Windows EFI based computers.
    These errors make the systemstate backup doubtful.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Clients 7.1 on Windows
    
    Customer/L2 Diagnostics:   N/A
    
    Initial Impact: Medium
    
    Additional Keywords:
    zz71 TSM UEFI BMR
    

Local fix

  • These specific errors can be ignored and the systemstate backup
    can be considered as successfully completed.
    A system restored from this backup will still be bootable and
    useable.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
    *                 clients version 7.1.0 running on the         *
    *                 Windows platform.                            *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 issue is projected to be fixed in Tivoli     *
    *                 Storage Manager Client on Windows: 7.1.2.    *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so that there are no BCD Failures
    during system state backup.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03810

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-19

  • Closed date

    2014-12-18

  • Last modified date

    2015-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT03810

Modified date: 06 November 2015