IBM Support

IT03773: SERVER CAN CRASH RUNNING "AUDIT VOLUME STGPOOL=<STGPOOL_NAME>" IF VOLUME(S) HAVE UNEXPECTED ERRORS

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • This crash can occur when using "audit volume
    stgpool=<stgpool_name>" to audit multiple volumes and some of
    the volumes have unexpected errors,
    such as database inconsistences.
    In example case, the below error message for audit volume
    process in the  activity log at the time of the crash, indicated
    there was a database inconsistency for a volume:
    
    ANR9999D_3119443005 DfGetNextContents(dfqry.c:698)
    Thread<119406>: Missing row for bitfile 28009603.
    
    
    getcoreinfo.txt on Linux platform will show similar to:
    
    #0  0x00007ffff772be70 in pthread_mutex_destroy () from
    /lib64/libpthread.so.0
    #1  0x0000000000f04bda in pkDestroyMutex (mutexP=0x7ffeff39d6f8)
    at
    pkmon.c:876
    #2  0x0000000000511d7d in FreeVolProcCtl (ctlP=0x18) at
    admdvol.c:4241
    #3  0x0000000000518522 in DoAuditVolume (ctlInP=<value optimized
    out>)
    at admdvol.c:5715
    #4  0x0000000000f033ac in StartThread (startInfoP=0x0) at
    pkthread.c:3337
    #5  0x00007ffff772a9d1 in start_thread () from
    /lib64/libpthread.so.0
    #6  0x00007ffff4235b5d in clone () from /lib64/libc.so.6
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager server versions 6.2.x, 6.3.x and 7.1.x
    on all supported platforms
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    zztsm62 zztsm63 zztsm71 core crash abend audit volume vol
    

Local fix

  • Run audit volume on individual volumes
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This                      *
    * problem is currently projected to be fixed                   *
    * in levels 7.1.1.200 and 7.1.3. Note that this is subject     *
    * to change at the discretion of IBM.                          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Solaris, Linux and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03773

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-15

  • Closed date

    2014-10-11

  • Last modified date

    2015-01-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT03773

Modified date: 29 January 2015