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IT03764: ANR3616E MESSAGE TEXT SUGGESTS CHECKING DSMSERV.ERR FILE, WHEREAS DSMFFDC.LOG SHOULD BE CHECKED

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APAR status

  • Closed as program error.

Error description

  • ANR3616E error message text says:
    
    An error occurred. More information might be available in the
    dsmserv.err file.
    
    User response
    Review the dsmserv.err file for messages that occurred at the
    same time as the error. The dsmserv.err file is located in the
    server working directory. Correct any problems that are
    identified.
    
    Both references to dsmserv.err file are incorrect,  and it
    should
    state to review the dsmffdc.log file for more information.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager server versions 6.3.x and 7.1.x
    
    
    Initial Impact:
    Low
    
    Additional Keywords:
    zztsm63 zztsm71 message dsmserv.err dsmffdc.log
    

Local fix

  • Review the dsmffdc.log file for more information
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This                      *
    * problem is currently projected to be fixed                   *
    * in level 7.1.1. Note that this is                            *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03764

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-15

  • Closed date

    2014-08-24

  • Last modified date

    2014-08-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT03764

Modified date: 24 August 2014