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IT03736: RECLAMATION PROCESSING ONSITE AND OFFSITE VOLUMES CAUSES SERVER CRASH

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • While the Tivoli Storage Manager server reclamation
    process is reclaiming both offsite and onsite volumes,
      the server can run into a situation where it can commit
      a transaction, free a pointer and then allocate a new
      structure. This causes stale data to be in the pointer
      thus causing the server to crash during reclamation.
    Tivoli Storage Manager Versions Affected:
      All platforms on version 7.1
    Customer/L2 Diagnostics (If Applicable):
      The following call stack is seen:
      pthread_kill(??, ??) at 0x900000000745db0
      _p_raise(??) at 0x900000000745664
      raise.raise(??) at 0x9000000000390e8
      abort() at 0x900000000054564
      PsAbortServer(??) at 0x100012a00
      pkAbort(??) at 0x10000ba24
      pkAcquireMutexTracked(??, ??, ??) at 0x100007208
      ssSetExclRclmVols@AF63_51(??, ??, ??, ??) at 0x10068f7b8
      AfRclmVolumeThread(??) at 0x100e30138
      StartThread(0x0) at 0x10000cb3c
    Initial Impact:
      Medium
    Additional Keywords:
      TSM RECL CORE DUMP
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.1. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03736

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-08-12

  • Closed date

    2014-08-13

  • Last modified date

    2014-08-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71H PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT03736

Modified date: 13 August 2014