IBM Support

IT03536: SERVER INSTALLATION FAILS WITH MESSAGE "ANRI1020E THE DB2 INSTALLATION FAILED"

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APAR status

  • Closed as program error.

Error description

  • If during the installation or upgrade of the Tivoli Storage
    Manager server on Windows an installation path containing a
    space is chosen, and on the same system exists a file or a
    folder that contains the same partial path name, the product
    installation fails at the DB2 step.
    
    For example, if the default installation path
    "C:\Program Files\Tivoli\TSM\Server"
    is chosen, and on the system already exists for example a file
    named
    "C:\Program",
    then the installation fails at the DB2 step with the following
    messages:
    
    
    ANRI1020E The DB2 installation failed. To review errors and
    correct any issues, review C:\ProgramData\IBM\Installation
    Manager\logs\native\tsm_logs\db2_install.log.
    
    The db2_install.log file that the Installation Manager requires
    to review results empty.
    
    Customer/L2 diagnostics:
    
    In the installation "C:\ProgramData\IBM\Installation
    Manager\logs\native\" log folder, the latest installation log
    file named <DATE>_<TIME>.log shows the following message:
    
    ****************************
    Command: "C:\Program
    Files\Tivoli\TSM\db2tmp\ESE\image\setup.exe" /f /i en /u
    "C:\Program Files\Tivoli\TSM\db2tmp\db2resp.tmp" /l
    "C:\ProgramData\IBM\Installation
    Manager\logs\native\tsm_logs\db2_install.log"
    stdout:
    
    stderr:
    
    RC: 1639
    ****************************
    
    RC 1639 is returned from the MSIEXEC package and it means "an
    invalid argument was passed to setup.exe."
    
    The installation package fails to handle properly the file and
    folder path names.
    
    Tivoli Storage Manager Versions Affected:
    All supported Tivoli Storage Manager Sever on all supported
    Windows operating systems.
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    installer install failure msiexec db2 crash log failure zz62
    zz63 zz71
    

Local fix

  • Install the Tivoli Storage Manager server to a path that does
    not contain any space.
    - or -
    remove/rename the file that has the same partial path name
    before proceeding with the installation/upgrade.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.1.200 and 7.1.3. Note     *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03536

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-01

  • Closed date

    2014-08-28

  • Last modified date

    2015-01-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT03536

Modified date: 28 January 2015