IT03536: SERVER INSTALLATION FAILS WITH MESSAGE "ANRI1020E THE DB2 INSTALLATION FAILED"

IBM Tivoli Storage Manager (TSM) server V7.1.1.x interim fix downloads

APAR status

• Closed as program error.

Error description

• If during the installation or upgrade of the Tivoli Storage
  Manager server on Windows an installation path containing a
  space is chosen, and on the same system exists a file or a
  folder that contains the same partial path name, the product
  installation fails at the DB2 step.
  
  For example, if the default installation path
  "C:\Program Files\Tivoli\TSM\Server"
  is chosen, and on the system already exists for example a file
  named
  "C:\Program",
  then the installation fails at the DB2 step with the following
  messages:
  
  
  ANRI1020E The DB2 installation failed. To review errors and
  correct any issues, review C:\ProgramData\IBM\Installation
  Manager\logs\native\tsm_logs\db2_install.log.
  
  The db2_install.log file that the Installation Manager requires
  to review results empty.
  
  Customer/L2 diagnostics:
  
  In the installation "C:\ProgramData\IBM\Installation
  Manager\logs\native\" log folder, the latest installation log
  file named <DATE>_<TIME>.log shows the following message:
  
  ****************************
  Command: "C:\Program
  Files\Tivoli\TSM\db2tmp\ESE\image\setup.exe" /f /i en /u
  "C:\Program Files\Tivoli\TSM\db2tmp\db2resp.tmp" /l
  "C:\ProgramData\IBM\Installation
  Manager\logs\native\tsm_logs\db2_install.log"
  stdout:
  
  stderr:
  
  RC: 1639
  ****************************
  
  RC 1639 is returned from the MSIEXEC package and it means "an
  invalid argument was passed to setup.exe."
  
  The installation package fails to handle properly the file and
  folder path names.
  
  Tivoli Storage Manager Versions Affected:
  All supported Tivoli Storage Manager Sever on all supported
  Windows operating systems.
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  installer install failure msiexec db2 crash log failure zz62
  zz63 zz71
  

Local fix

• Install the Tivoli Storage Manager server to a path that does
  not contain any space.
  - or -
  remove/rename the file that has the same partial path name
  before proceeding with the installation/upgrade.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.1.200 and 7.1.3. Note     *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71W PSY

     UP