IBM Support

IT02927: STORAGE AGENT INSTALL/UPGRADE FAILS IF 'DSMSTA' IS IN THE PATH WHERE INSTALL CODE IS LOCATED.

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APAR status

  • Closed as program error.

Error description

  • When installing storage agent 6.2, 6.3 or 7.1, or upgrading to
    it, if the install code is
    located in a path containing the word 'dsmsta', for example:
    /software/dsmsta
    
    it will fail with error:
    
    TSM storage agent is running. Installation cannot continue ...
    
    In the .xml log it can be seen:
    ERROR:
    com.tivoli.dsm.prereq.stagent.StagentRunningCheck.validate(62) :
    Running
    storage agent is detected. Installation cannot continue.
    
    
    The same applies for server install and upgrade with
    words "dsmserv" and "dsmsvc".
    
    
    Tivoli Storage Manager versions affected:
    Server and Storage Agent 6.2, 6.3 and 7.1 on all supported
    platforms
    
    Initial Impact: Low
    
    Additional Keywords:
    zz71 install upgrade stgagent dsmsta
    

Local fix

  • Move install code to a new path not including 'dsmsta' or
    'dsmserv' or 'dsmsvc', and repeat the install/upgrade.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users installing V7.1.     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.3. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, and Linux.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT02927

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-07-04

  • Closed date

    2014-08-14

  • Last modified date

    2015-01-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71L

Reference #: IT02927

Modified date: 28 January 2015