IBM Support

IT02504: THE RETURN CODE FOR CLOSE DEVICE OPERATION IS NOT CHECKED, DISMOUNT MAY FAIL WITH ANR8311E FOR PREEMPTABORT OPERATION

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APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager server and storage agent do not check
    the return code from the close device operation. Due to problems
    in tape drive firmware, the close function may fail not to clean
    up the reservation.
    
    
    Customer/L2 Diagnostics:
    On the server can be seen the following error in the actlog:
    
      ANR8311E An I/O error occurred while accessing drive xxx for
      PREEMPTABORT operation, errno = 16, rc = 1
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager server 6.3 and 7.1 on all platforms using
    tape drives.
    
    Initial Impact:
    low
    
    Additional Keywords:
    TSM zz63 zz71 reserve preempt dismount rc
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager users of virtual tape libraries.  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available.                           *
    * This problem is currently projected to be fixed in levels    *
    * 6.3.5 and 7.1.1.                                             *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • The problem was fixed.
    Affected Platforms: AIX, HP, Linux, Solaris and Windows.
    
    ANR4628E Device XXX failed to close with error code YYY.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT02504

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-16

  • Closed date

    2014-06-22

  • Last modified date

    2014-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63A

Reference #: IT02504

Modified date: 22 June 2014