IBM Support

IT02228: SERVER MAY CRASH AT CMEXPANDDATA WHEN PROCESSING COMPRESSED AND CLIENT SIDE DEDUPLICATED DATA

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • During various server data movement operations, such as storage
    pool backup, migration or reclamation, server may crash with
    stack similar to following:
    
    adsmdll!cmExpandData+0x4cf
    adsmdll!ReconSinkCallback+0xa65
    adsmdll!RtrvFramed+0x8d7
    adsmdll!ssRtrv+0xbd3
    adsmdll!ssReconstruct+0x11d7
    adsmdll!AfReconstruct+0x417
    adsmdll!BfReconstruct+0x34fe
    adsmdll!MoveBatch+0x113f
    adsmdll!MoveVolume+0xe00
    adsmdll!AfMoveVolume+0x313
    adsmdll!RclmQueuedSourceVols+0x120
    adsmdll!RclmOffsiteVols+0xc2f
    adsmdll!AfRclmVolumeThread+0x17f
    adsmdll!startThread+0x13c
    msvcr110!beginthreadex+0x107
    msvcr110!endthreadex+0x192
    kernel32!BaseThreadInitThunk+0xd
    ntdll!RtlUserThreadStart+0x1d
    
    Similar call stacks can also be observed. The crash can occur,
    when compression and client side deduplication is used at the
    same time and the server processing encounters a damaged file
    that has not been marked as damaged.
    
    TSM Versions Affected:
    Tivoli Storage Manager server 6.2, 6.3 and 7.1 on all platforms
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    cmExpandData
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6 and 7.1.3. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT02228

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-06-06

  • Closed date

    2015-04-08

  • Last modified date

    2015-04-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT02228

Modified date: 08 April 2015