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IT02103: UPGRADE TO 7.1 CANNOT READ THE INSTANCE.DAT OR INSTANCE.INFO FILE, AFTER A PREVIOUS UNINSTALL OF 6.X

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APAR status

  • Closed as program error.

Error description

  • After upgrade of the Tivoli Storage Manager server component to
    Version 7.1, the server instance is not configured
    and the following errors will be logged in the Installation
    Manager file:
    
    272 INFO  00:51.95 INFO:
    com.tivoli.dsm.server.db2.DB2Info.parseInstance(2324) : Checking
    variable fields
    273 ERROR 00:51.96 ERROR:
    com.tivoli.dsm.server.db2.DB2Info.readXMLFile(2122) : Array
    index out of range: 2
    274 ERROR 00:51.96 com.tivoli.dsm.server.db2.DB2Info.readXMLFile
    (Unknown Source)
    com.tivoli.dsm.server.db2.DB2Info.getInstanceList(Unknown
    Source)
    ........
    275 INFO  00:51.98 INFO:
    com.tivoli.dsm.server.db2.DB2Info.getInstanceList(561) : Adding
    instance: SERVER1 from obj file
    276 INFO  00:51.98 INFO:
    com.tivoli.dsm.server.db2.DB2Info.getInstanceListFromSystem(654)
    : InstallLocation: C:\Program Files\Tivoli\TSM
    277 INFO  00:51.98 INFO:
    com.tivoli.dsm.server.install.utils.CmdUtils.issueInternalCmd(70
    ) : Command
    
    
    The problem is caused by the impossibility to read the
    instance.dat (Windows) or instance.info (AIX/Linux) file.
    This issue will only occur when upgrading from 6.x to 7.x, when
    6.x had previously been uninstalled.
    
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Server V7 and later
    
    
    
    
    Initial Impact:
    Low
    
    
    
    
    Additional Keywords:
    zz71 TSM upgrade V7  7.1 server instance instance.dat
    instance.info
    

Local fix

  • Use the following steps as workaround to the above problem
    
    1.  Uninstall Tivoli Storage Manager Server V6.x
    
    
    2.  Make a backup copy of the instance.dat file which gets
        created during the uninstall.
        It is stored in the top most installation directory.
    
        Example:  C:\Program Files\Tivoli\TSM
    
        Copy the file to the C:\ directory
    
    
    3.  Perform the install of Tivoli Storage Manager Server V7.1
    
    
    4.  Use these steps to upgrade the instance.  These steps will
        work with 7.1 even though it says 6.1 to 6.2
    
        http://www-01.ibm.com/support/docview.wss?uid=swg27018195
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.1. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT02103

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-29

  • Closed date

    2014-07-07

  • Last modified date

    2014-07-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT02103

Modified date: 07 July 2014