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IT02009: DSMAGENT.EXE MAY CRASH WHEN PERFORMING A VSS RESTORE OF A DATABASE INTO A NEW DATABASE USING FLASHCOPY MANAGER FOR SQL

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APAR status

  • Closed as program error.

Error description

  • When using Tivoli Storage FlashCopy Manager for Microsoft SQL
    Server to perform a VSS restore of the Microsoft SQL database
    into a new database, (using the /into and /relocatedir options)
    the Tivoli Storage FlashCopy Manager VSS Requestor component
    (dsmagent.exe) may crash with the following error:
       ACO5060E A Tivoli Storage Manager API error has occurred.
    An application dump file will also be created in the
    installation directory associated with the FlashCopy Manager VSS
    Requestor component. By default, the path to this directory is:
    C:\Program Files\Tivoli\TSM\baclient
    Note: The FlashCopy Manger VSS Requestor component is a
    prerequisite to using the FlashCopy Manager for Microsoft SQL
    Server component. Also, the FlashCopy Manager VSS Requestor is
    also known as the TSM Backup-Archive Client.
    Platforms affected:  Windows
    Initial Impact: --> Medium
    

Local fix

  • As this problem occurs intermittently, retrying the operation
    may result in success.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of:                                    *
    *                 - Tivoli Storage FlashCopy Manager for       *
    *                 Microsoft SQL Server 4.1                     *
    *                 - Tivoli Storage Manager for Databases:      *
    *                 Data Protection for Microsoft SQL Server 7.1 *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    *
    

Problem conclusion

  • The code has been updated so the dsmagent will not crash when
    using the  /into and /relocatedir options.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT02009

  • Reported component name

    FLSHCPY VSS

  • Reported component ID

    5608AC6VS

  • Reported release

    41W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-23

  • Closed date

    2014-06-30

  • Last modified date

    2014-06-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • BACLIENT
    

Fix information

  • Fixed component name

    FLSHCPY VSS

  • Fixed component ID

    5608AC6VS

Applicable component levels

  • R21W PSN

       UP

  • R22W PSN

       UP

  • R31W PSN

       UP

  • R32W PSY

       UP

  • R41W PSY

       UP



Document information

More support for: Tivoli Storage FlashCopy Manager

Software version: 4.1

Reference #: IT02009

Modified date: 30 June 2014