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IT01959: TIVOLI STORAGE MANAGER CLIENT GUI 'DSMJ' FAILS WHEN TMPDIR IS SET TO NON-DEFAULT

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APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager client GUI "dsmj" on unix systems
    fails to start with:
    
    "Unknown system error. Please check the TSM Error log for any
    additional information."
    
    The file dsmj.log shows:
    
    IMBase (Constructor): dsmagent process exited with code: 0
    IMBase (Constructor): the real exit code is: -1
    ANS5179E TSM is unable to continue. Exiting program.
    
    
    The cause of the failure is that the TMPDIR operating system
    variable is set to a different path than the default of /tmp.
    
    If this variable is not set, /tmp would be the default and
    'dsmj' works fine.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager client Versions 6.3.x 6.4.x 7.1.x on all
    supported UNIX platforms..
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    dsmj gui aix failure crash IC70015
    

Local fix

  • From a user login prompt export the TMPDIR variable to the /tmp
    path:
    #export TMPDIR=/tmp
    then run the GUI:
    #dsmj
    The change will be applied only for the current user login
    session.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 6.3, 6.4 and  *
    *                 7.1 on all UNIX platforms                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2.3, 6.4.3 and 7.1.1. Note that*
    *                 until the fixing levels are available, this  *
    *                 information is subject to change at the      *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so it does not occur any more.
    

Temporary fix

  • 6.3.2.3 UNIX and Linux clients
    

Comments

APAR Information

  • APAR number

    IT01959

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-05-26

  • Closed date

    2014-06-05

  • Last modified date

    2016-02-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63M PSY

       UP

  • R63S PSY

       UP

  • R64A PSY

       UP

  • R64H PSY

       UP

  • R64L PSY

       UP

  • R64M PSY

       UP

  • R64S PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71M PSY

       UP

  • R71S PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71A

Reference #: IT01959

Modified date: 03 February 2016