IBM Support

IT01944: BACKUP/ARCHIVE CLIENT CRASH OCCURS DURING LAN FREE BACKUP.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Error Description: The Backup/Archive Client can crash during
    LAN-Free backup due to a rare timing issue when parallel backups
     and restores are occuring.
    
    Tivoli Storage Manager Versions Affected: All client levels and
    platforms
    
    Customer/L2 Diagnostics:  The dump will produce the following
    call stack.
    
     tsmapi64.dll!fifoObject::fifoQpush(void * objToQP, int safe)
    Line 378 C++
     tsmapi64.dll!DFccSession::returnSessionBuffer(unsigned char *
    buffer) Line 1081 C++
      tsmapi64.dll!DccVsLanFreeProtocol::ListenOnStorageAgentInbound
    () Line 3729 C++
      tsmapi64.dll!callListenOnStorageAgentInbound(void * argP) Line
    3443 C++
      msvcr110.dll!_callthreadstartex() Line 354 C
      msvcr110.dll!_threadstartex(void * ptd) Line 332 C
      kernel32.dll!0000000077a2652d() Unknown
      ntdll.dll!0000000077c5c541() Unknown
    
    
    Initial Impact: Medium
    
    Additional Keywords: dmp crash abend parallel lan free lanfree
    

Local fix

  • Use LAN based backups or, since it's a timing issue, simply to
    try again since this is a timing issue.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 5.5, 6.1, 6.2,*
    *                 6.3, 6.4, and 7.1 running on all Unix and    *
    *                 Microsoft Windows platforms                  *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2.3, 6.3.2.4, 6.4.3 and 7.1.1. *
    *                 Note: this is subject to change at the       *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so it does not occur any more.
    

Temporary fix

  • Interim Fix 6.4.2.2 on Windows
    Interim Fix 6.3.2.3 on UNIX and Linux
    Interim Fix 6.3.2.4 on Windows
    

Comments

APAR Information

  • APAR number

    IT01944

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-05-22

  • Closed date

    2014-06-02

  • Last modified date

    2016-02-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R64A PSY

       UP

  • R64H PSY

       UP

  • R64L PSY

       UP

  • R64S PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT01944

Modified date: 03 February 2016