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IT01699: FBSC6426E ISCSI CONNECTION TIMEOUT ON FULL VM INSTANT RESTORE/ACCESS WHEN MORE THAN ONE ISCSI ADAPTER IS INSTALLED

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APAR status

  • Closed as program error.

Error description

  • A full VM Instant restore/access operation will time out if more
    than one iSCSI adapter is present on the ESXi host.
    
    In the dsmerror.log of the datamover node the following will be
    seen :
    
    FBSC1413I   Working with Recovery Agent on 1.2.3.4 (1.2.3.4)
    FBSC1428I   Waiting for connection to Recovery Agent 1
    seconds...
    ...
    ANS2435E TDP for VMware Recovery Agent detected
             the following failure while trying to
             mount a snapshot of VM 'vmname'
             from disc='Hard Disk 1':
    FBSC6426E   Connection timeout to Recovery Agent after 30
                seconds...
    ANS2411E Instant Restore/Access of virtual machine
             'vmname' failed with rc = 6541
    ANS4907E Instant restore of VMware Virtual Machine
             'vmname' failed. target node
             name='DATACENTER', data mover node
             name='DATAMOVER'
    
    Tivoli Storage Manager Versions Affected: Tivoli Storage Manager
    for Virtual Environment - Data Protection for VMware on Windows
    and Linux 7.1
    
    Customer/L2 Diagnostics (If Applicable)
    
    Initial Impact: Medium
    
    Additional Keywords: zz71 VMware recovery agent 6541 iSCSI IA IR
    restore
    

Local fix

  • Ensure that there is only one iSCSI adapter on the ESXi host
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Tivoli Storage Manager for Virtual           *
    *                 Environments version 7.1 running on all      *
    *                 Windows platforms                            *
    ****************************************************************
    * PROBLEM DESCRIPTION: see ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: This issue is projected to be fixed in the   *
    *                Tivoli Storage Manager Client on Windows 7.1.1*
    *                Note 1: The Tivoli Storage Manager (TSM)      *
    *                Client is a prerequisite to using the Data    *
    *                Protection for VMware. In Data Protection for *
    *                VMware environments, the TSM Client is also   *
    *                known as the data mover.                      *
    *                Note 2: This is subject to change at the      *
    *                discretion of IBM.                            *
    ****************************************************************
    

Problem conclusion

  • The TSM client will now correctly identify the first available
    iSCSI adapter on the ESXi host or correctly honor the newly
    documented VMISCSIADAPTER option to select a specific adapter
    when more than one is present.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT01699

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-13

  • Closed date

    2015-03-12

  • Last modified date

    2015-03-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    IT07595

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT01699

Modified date: 12 March 2015