IBM Support

IT01623: OPERATIONS CENTER MAY REPORT "CANNOT RETRIEVE DATA" WHEN LOADING DATA

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Server messages that have message inserts that are long in
    length can cause truncated JSON to be sent to the Operation
    Center.
    This might cause an error loading data to the Operations Center.
    
    Example:
    When selecting:
    "Storage Devices" - "Device Class"
    from the Tivoli Storage Manager Operations Center
    no data is shown and it fails with the following error message:
    
    "Cannot retrieve data"
    
    In the above example:
    
    If the device has a long directory list (longer than 1025
    characters) this can cause a server message ANR2900W
    which indicates that a string for an SQL query was truncated
    because it was very long.
    The message is appropriate however the server is sending an
    unexpected truncated message format to the Operations Center.
    
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager server V7.1
    
    
    
    
    Initial Impact:
    Medium
    
    
    
    
    Additional Keywords:
    TSM CANNOT RETRIEVE DATA DEVICE CLASS OC OPERATIONS CENTER
    IC82409 ZZTSM71
    

Local fix

  • If possible, reduce the length of output produced by the Tivoli
    Storage Manager server.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.5 and 7.1.1.  Note that  *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT01623

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-08

  • Closed date

    2014-06-24

  • Last modified date

    2014-06-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT01623

Modified date: 24 June 2014