IT01623: OPERATIONS CENTER MAY REPORT "CANNOT RETRIEVE DATA" WHEN LOADING DATA

APAR status

• Closed as program error.

Error description

• Server messages that have message inserts that are long in
  length can cause truncated JSON to be sent to the Operation
  Center.
  This might cause an error loading data to the Operations Center.
  
  Example:
  When selecting:
  "Storage Devices" - "Device Class"
  from the Tivoli Storage Manager Operations Center
  no data is shown and it fails with the following error message:
  
  "Cannot retrieve data"
  
  In the above example:
  
  If the device has a long directory list (longer than 1025
  characters) this can cause a server message ANR2900W
  which indicates that a string for an SQL query was truncated
  because it was very long.
  The message is appropriate however the server is sending an
  unexpected truncated message format to the Operations Center.
  
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager server V7.1
  
  
  
  
  Initial Impact:
  Medium
  
  
  
  
  Additional Keywords:
  TSM CANNOT RETRIEVE DATA DEVICE CLASS OC OPERATIONS CENTER
  IC82409 ZZTSM71
  

Local fix

• If possible, reduce the length of output produced by the Tivoli
  Storage Manager server.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 6.3.5 and 7.1.1.  Note that  *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP