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IT01567: BACKUP VM USING INCLUDE.VMTSMVSS FAILS WITH ANS9415E WITH VMS ON ESXI 5.1 U2 OR HIGHER

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APAR status

  • Closed as program error.

Error description

  • Using the application protection with the option
    INCLUDE.VMTSMVSS might fail with :
    ANS9415E Failed to copy 'C:\Program
    Files\Tivoli\TSM\baclient\\vmtsmvss\BackupMon.exe' to
    'C:\Users\ADMINI~1\AppData\Local\Temp\TSM\BackupMon.exe' with
    VMware RC=1 on the virtual machine.
    If the ESXi is at version 5.1 U2 or higher, performing the VM
    guest backup without application protection is successful.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Client 6.4 on Windows and Linux
    Version 7.1 and higher is not affected
    
    Customer/L2 Diagnostics (If Applicable)
    
    A client trace will show :
    
    <timestamp> : ..\..\common\vm\wsops.cpp( 448):
    WsGuestOperations::CopyFileTo(): Command
    >C:\PROGRA~1\Tivoli\TSM\baclient\\jvm70500\jre\bin\javaw.exe
    -jar "C:\Program Files\Tivoli\TSM\baclient\\httpagent.jar" TO
    "C:\Program Files\Tivoli\TSM\baclient\\vmtsmvss\BackupMon.exe"
    "https://<vcenter
    ip>:443/guestFile?id=10&token=5211c9bb-7e8e-a56c-460e-39e1e03a13
    d710"< failed, output:
    HttpAgent.uploadData():
                            urlString =
    https://<vcenter
    ip>:443/guestFile?id=10&token=5211c9bb-7e8e-a56c-460e-39e1e03a13
    d710
                            fileName  = C:\Program
    Files\Tivoli\TSM\baclient\\vmtsmvss\BackupMon.exe
                            fileSize  = 258560
    ERROR: failed to upload file: C:\Program
    Files\Tivoli\TSM\baclient\\vmtsmvss\BackupMon.exe to
    https://<vcenter
    ip>:443/guestFile?id=10&token=5211c9bb-7e8e-a56c-460e-39e1e03a13
    d710
    javax.net.ssl.SSLHandshakeException: Received fatal alert:
    handshake_failure
     at com.ibm.jsse2.j.a(j.java:44)
     at com.ibm.jsse2.j.a(j.java:36)
     at com.ibm.jsse2.qc.b(qc.java:208)
     at com.ibm.jsse2.qc.a(qc.java:260)
     at com.ibm.jsse2.qc.h(qc.java:791)
     at com.ibm.jsse2.qc.a(qc.java:211)
     at com.ibm.jsse2.qc.startHandshake(qc.java:319)
     at
    com.ibm.net.ssl.www2.protocol.https.c.afterConnect(c.java:18)
     at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:34)
     at
    sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Http
    URLConnection.java:1090)
     at
    com.ibm.net.ssl.www2.protocol.https.b.getOutputStream(b.java:22)
     at
    COM.ibm.storage.adsm.framework.ut.HttpAgent.uploadData(HttpAgent
    .java:181)
     at
    COM.ibm.storage.adsm.framework.ut.HttpAgent.main(HttpAgent.java:
    140)
    
    <timestamp> : ..\..\common\vm\wsops.cpp( 454):
    WsGuestOperations::CopyFileTo(): EXIT, rc=1
    <timestamp> : ..\..\common\vm\acm.cpp(1822): ANS9415E Failed to
    copy 'C:\Program
    Files\Tivoli\TSM\baclient\\vmtsmvss\BackupMon.exe' to
    'C:\Users\ADMINI~1\AppData\Local\Temp\TSM\BackupMon.exe' with
    VMware RC=1 on the virtual machine.
    
    Initial Impact: High
    
    Additional Keywords: zz64 ssl handshake error 101358
    

Local fix

  • Upgrade to version 7.1
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 6.4.0         *
    *                 running on all Microsoft Windows             *
    *                 and Linux x86 platforms                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.4.2, 7.1.0 and 7.1.1. Note       *
    *                 that until the fixing levels are             *
    *                 available, this information is subject to    *
    *                 change at the discretion of IBM.             *
    ****************************************************************
    *
    

Problem conclusion

  • Backing up VM now uses the correct secure socket protocol name
    to establish connection with the vCenter server.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT01567

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-08

  • Closed date

    2014-06-26

  • Last modified date

    2014-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • VMCLI
    

Fix information

  • Fixed component name

    TSM FOR VE DP V

  • Fixed component ID

    5725TVEVM

Applicable component levels

  • R62W PSN

       UP

  • R63L PSN

       UP

  • R63W PSN

       UP

  • R64L PSY

       UP

  • R64W PSY

       UP

  • R71L PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version: 6.4

Reference #: IT01567

Modified date: 26 June 2014