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IT01416: ALERT MONITOR DOES NOT RESTART USING SET ALERTMONITOR COMMAND

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APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager Alert Monitor may encounter
    an error that will shut itself down. The error seen when
      this occurs is as follows:
    
        ANR2740E Alert monitor could not start or has failed
                 and stopped
      Attempting to use the SET ALERTMONITOR command to start the
      Alert Monitor appears to complete successfully but the
      monitoring agent does not restart.
    
    Tivoli Storage Manager Versions Affected:
      6.3
    Customer/L2 Diagnostics (If Applicable):
      The Alert Monitor encounters an error and shuts itself
      down and email alerts are no longer sent to the specified
      administrators. The Alert Monitor appears to be running
      but when using SET ALERTMONITOR to turn off and then
      turn back on the Alert Monitor it has no effect.
    Initial Impact:
      Low
    Additional Keywords:
      TSM OC EMAIL
    

Local fix

  • Recycle the Tivoli Storage Manager server to restart the
      Alert Monitor.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.5 and 7.1.1. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed. Affected platforms:  AIX, HP-UX,
    Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT01416

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-04-30

  • Closed date

    2014-06-11

  • Last modified date

    2014-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IT01416

Modified date: 11 June 2014