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IT00888: "UNKNOWN SYSTEM ERROR. PLEASE CHECK THE TSM ERROR LOG FOR ANY ADDITIONAL INFORMATION" FOR NON-ADMIN USER USING JAVA GUI

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APAR status

  • Closed as program error.

Error description

  • If a non-admin user attempts to run the Java GUI *without*
    belonging to  Backup Operators group and without the appropriate
    rights set  for that group, then the  Java GUI appears to start
    and then fails with two error messages.
    
    "Unknown system error. Please check the TSM Error Log for any
    additional information"
    
    and then:
    "ANS5179E TSM is unable to continue. Exiting program"
    
    There is no error text in dsmerror.log or dsmj.log recorded
    despite the error message indicating so, thus the
    first error is misleading.
    
    Appropriate rights needed are:
    'Manage auditing and security logs', 'Backup files and
    directories' and 'Restore files and directories'.
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Client version 6.2.x, 6.3.x, 6.4.x and
    7.1.0 on Windows
    
    
    
    Initial Impact: Low
    
    
    
    Additional Keywords: zz62 zz63 zz64 zz71 non-admin user java gui
    

Local fix

  • Ensure non-admin user has correct permissions before using Java
    GUI.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client version 6.2.0-7.1.0    *
    *                 running on Microsoft Windows platforms.      *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2.4, 6.4.3 and 7.1.1. Note     *
    *                 that this is subject to change at the        *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem described in this APAR has been fixed so that it
    no longer occurs.
    

Temporary fix

  • 6.3.2.4 interim fix
    

Comments

APAR Information

  • APAR number

    IT00888

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-04-08

  • Closed date

    2014-06-12

  • Last modified date

    2016-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IT00888

Modified date: 09 February 2016