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IT00815: DSMC MULTI-SESSION NO-QUERY RESTORE PROCESS IS COMPLETED, BUT ANS1074W MESSAGE IS RETURNED.

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APAR status

  • Closed as program error.

Error description

  • dsmc restore command seems to finish successfully since the
    number of objects restored matches the number of objects
    inspected.
    But "ANS1074W The operation was stopped by the  user." message
    is generated at the bottom of restore log and dsmerror.log,
    although user never terminates the restore. And restore
    completes with return code 8. So user cannot judge if the
    restore was certainly completed or not.
    
    In detail, the symptom happens by the following scenario
    internally:
    1. Customer run multi-session no-query restore.
    2. One of the sessions with the server is terminated due to
    network problem while others continue working.
    3. It leads to terminating all other sessions internally because
    it is no-query restore and the TSM client is not aware of the
    restore point.
       An internal termination of living sessions is accomplished
    via "user abort" technique.
    4. Then the restore operation is restarted.
    5. The restarted restore finished successfully but the final
    return code was not reset correctly and remained to be set to
    "user abort".
    
    As a result, the restore ended with ANS1074W even though it was
    successfully done.
    
    This problem can be seen from client error log and service trace
    like below.
    
    excerpt from dsmerror.log
    ANS1809W A session with the TSM server has been disconnected. An
    attempt will be made to reestablish the connection
    .....
    ANS1074W The operation was stopped by the  user.
    
    
    excerpt from client service trace
    [009244] [11548] : ..\..\common\com\commtcp.cpp(1638): TcpOpen:
    Trying to connect to server at:
    [009244] [11548] : ..\..\common\com\commtcp.cpp(1639):
    Domain Name: 10.5.6.54
    [009244] [11548] : ..\..\common\com\commtcp.cpp(1641):
    Port #: 1500
    [009244] [11548] : ..\..\common\com\commtcp.cpp(1666): TcpOpen:
    using blocking sockets
    [009244] [11548] : ..\..\common\winnt\pscomtcp.cpp(1193):
    Attempt connection results, rc = 0.
    .......
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1451):
    Total number of objects inspected :      36,038
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1455):
    Total number of objects restored   :      36,038
    ...
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1479):
    Total number of objects failed        :            0
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1483):
    Total number of bytes transferred   :       548.45 GB
    ...
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1489): Data
    transfer time                      :     5,686.78 sec
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1490):
    Network data transfer rate        :   101,128.44 KB/sec
    [009244] [11548] : ..\..\common\ba\DccTaskStatus.cpp(1491):
    Aggregate data transfer rate         :    48,310.61 KB/sec
    .....
    [009244] [11548] : ..\..\common\ba\DccRCMap.cpp( 418): Enter
    DccRCMap::ccMap: rc = 101
    [009244] [11548] : amsglog.cpp         ( 460): nlLogPrintf: msg
    number = 1074
    [009244] [11548] : amsglog.cpp         ( 519): adding newline
    character to buffer
    [009244] [11548] : ..\..\common\cu\cuopt.cpp( 541): return from
    nlLogPrintf:
    
    Total number of objects restored matches total number of objects
    inspected as expected, but rc = 101 and msg number = 1074
    remain.
    
    
    Tivoli Storage Manager Versions affected:
    Tivoli Storage Manager 5.5 and higher client
    
    Additional Keywords:
    multi session no query restore ANS1074W
    
    Initial Impact:
    Mid
    

Local fix

  • run restore with single session
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 5.1.0 and higher on all       *
    * supported platforms                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This                      *
    * problem is currently projected to be fixed                   *
    * in levels 6.3.2.3 (UNIX), 6.3.2.4 (Win), 6.4.2, and 7.1.1.   *
    * Note that this is subject to change at                       *
    * the discretion of IBM.                                       *
    ****************************************************************
    

Problem conclusion

  • The problem has been fixed so that an internal return code is
    reset upon restart restore.
    

Temporary fix

  • 6.3.2.3 for UNIX and Linux clients; 6.3.2.4 for Windows clients
    

Comments

APAR Information

  • APAR number

    IT00815

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-04-06

  • Closed date

    2014-04-10

  • Last modified date

    2016-02-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64A PSY

       UP

  • R64H PSY

       UP

  • R64L PSY

       UP

  • R64M PSY

       UP

  • R64S PSY

       UP

  • R64W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IT00815

Modified date: 03 February 2016