IBM Support

IT00758: VM BACKUPS MAY PRODUCE ERROR ANS9365E ALTHOUGH BACKUPS ARE SUCCESSFUL.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • During a virtual machine backup the following error may be seen:
    ANS9365E VMware vStorage API error for virtual machine
    'MachineOne'.
       TSM function name : VixDiskLib_Cleanup
       TSM file          : vmvddksdk.cpp (1685)
       API return code   : 26
       API error message : Unable to connect to the host
    ANS9365E VMware vStorage API error for virtual machine
    'MachineOne'.
       TSM function name : VixDiskLib_Open
       TSM file          : vmvddksdk.cpp (1735)
       API return code   : 3014
       API error message : Insufficient permissions in the host
    operating system
    
    These errors occur during the clients internal processing to
    cleanup the virtual machines.
    The errors, in this specific case, are not caused by a
    permission's problem.
    L2 Diagnostics:
    VM trace will show the following trace point repeated up to 20
    times. The numRemainingP will always show '5'
    vmvddksdk.cpp (1688): vddksdkCleanup: numCleanedUpP '0',
    numRemainingP '5'
    Initial Impact: medium
    Version affected: 7.1
    Platforms affectde: Windows/Linux
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 7.1.0 running on all          *
    * Microsoft Windows & Linux platforms.                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Remove the looping around the VixDiskLib_Cleanup.            *
    ****************************************************************
    

Problem conclusion

  • The ba client will loop (up to 20 times) on the call to
    VixDiskLib_Cleanup trying to get the numRemaining down to zero.
    This was not needed and will be removed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT00758

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-04-01

  • Closed date

    2014-04-07

  • Last modified date

    2014-04-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT00758

Modified date: 07 April 2014