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IT00350: RMAN BACKUP FAILED WITH "SBT ERROR = 7011, ERRNO = 104, SBTOPEN: SYSTEM ERROR"

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In case where different processes require separate 'run' blocks
    in a RMAN script and RMAN is not exited in between, the Tivoli
    Storage Manager for Databases, Data Protection for Oracle may
    fail to load "/usr/lib/libApiTSM64.a " which might cause the
    RMAN script to fail with "SBT error = 7011, errno = 104,
    sbtopen: system error".
    
    The problem is due to a definition issue preventing the Tivoli
    Storage Manager (TSM) API client used by Tivoli Storage Manager
    for Databases from loading.
    
    The problem only occurs on AIX and with Oracle and it does not
    depends on version of AIX or Oracle.
    
    
    Customer/L2 Diagnostics:
    
    The trace will report:
    dsmapid.cpp         ( 267): Calling dlopen()
    dsmapid.cpp         ( 290): ERROR: could not load the TSM API.
    errno = 8, dlerror() returned
    
    also seen:
    errno = 12, dlerror() returned
     This means there is not enough memory available now, but output
     from SVMON does not confirm a low memory condition.
    
    
    Tivoli Storage Manager Versions Affected:
    6.3 and 6.4 and above
    
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    TSM TDP Oracle API GSKitt
    

Local fix

  • Modify the Oracle backup script, so that RMAN is exited after
    each 'run' command block.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 6.3, 6.4 an   *
    *                 7.1 running on AIX platform                  *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1. Note that until the fixing   *
    *                 level is available, this information is      *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • The problem has been fixed so that it no longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT00350

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-17

  • Closed date

    2015-02-12

  • Last modified date

    2015-02-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71A PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64A

Reference #: IT00350

Modified date: 12 February 2015