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IT00299: ANS9488E JAVA RUNTIME ENVIRONEMENT (JRE) WAS NOT FOUND WHEN BACLIENT IS INSTALLED TO NON DEFAULT LOCATION.

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APAR status

  • Closed as program error.

Error description

  • When the Tivoli Storage Manager baclient is installed to a non
    default location, the following error is reported in the error
    log although the backup does complete:
    ANS9488E Java Runtime Environment (JRE) was not found. File
    D:\Program Files\Tivoli\TSM\baclient\jvm70500\jre\bin\javaw.exe
    does not exist.
    Customer/L2 Diagnostics:
    The backup is successful, but will return rc = 12.  A service
    trace of the backup will show the following:
    common\vm\wsops.cpp( 249): getJavaPath(): ENTER
    common\vm\wsops.cpp( 301): getJavaPath():
    psCmdExecute(E:\Program
    Files\Tivoli\TSM\baclient\\jvm70500\jre\bin\javaw.exe -version)
    common\winnt\osutl.cpp(1030): Get the temp directory:
    C:\Users\ADMINI~1\AppData\Local\Temp\s294.
    common\winnt\osutl.cpp(1045): Command to be executed:
    "E:\Program
    Files\Tivoli\TSM\baclient\\jvm70500\jre\bin\javaw.exe -version
    >"C:\Users\ADMINI~1\AppData\Local\Temp\s294." 2>&1"
    common\winnt\osutl.cpp(1094): Command output: 'E:\Program' is
    not recognized as an internal or external command, operable
    program or batch file.
    common\vm\wsops.cpp( 353): getJavaPath(): psCmdExecute failed,
    rc = 1
    common\ut\GlobalRC.cpp( 428): msgNum = 9488 changed the Global
    RC.
    common\ut\GlobalRC.cpp( 429): Old values: rc = 0, rcMacroMax =
    0, rcMax = 0.
    common\ut\GlobalRC.cpp( 443): New values: rc = 12, rcMacroMax =
    12, rcMax = 12.
    Initial Impact: Low
    Tivoli Storage Manager Versions Affected:
    7.1 Windows
    Additional Keywords:
    TSM JAVA javaw.exe
    

Local fix

  • Install client to the default location.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Windows users where the TSM Client is        *
    *                 installed on a drive where 'shortnames' are  *
    *                 disabled.                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available.  This     *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.4.2 and 7.1.1.  Note that        *
    *                 until these levels are available,            *
    *                 this information is subject to change at     *
    *                 the discretion of IBM.                       *
    ****************************************************************
    The implementation of checking for the location of Java to use
    did not take into account that 'shortnames' may be disabled
    on the drive where TSM is installed.
    

Problem conclusion

  • TSM Client was updated to work properly when TSM is installed
    on a drive where 'shortnames' are disabled.
    

Temporary fix

  • Apply fixing level when available.  This
    problem is currently projected to be fixed
    in level 7.1.0.3.  Note that
    until these levels are available,
    this information is subject to change at
    the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IT00299

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-13

  • Closed date

    2014-03-28

  • Last modified date

    2014-04-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63L PSY

       UP

  • R64W PSY

       UP

  • R71L PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT00299

Modified date: 22 April 2014