IJ17392: GETTING /NULL ERROR WHEN OPENING ATTACHMENTS USING IE11.

APAR status

• Closed as program error.

Error description

• PROBLEM:
  
  Users can not open attachments in Maximo 7.6.1 using Internet
  Explorer 11.
  They can open attachments using Edge, Chrome and Firefox.
  The issue is intermittent, sometimes the attachment link will
  open the document and other times the document will not open.
  
  When opening the attachment with IE 11, a second browser tab
  opens as expected but we see this:
  http://maximo/maximo/webclient/skins/skins-20190523-1640/iot18/i
  mages/null
  
  Error in log:
  [5/30/19 17:09:41:186 CDT] 00000164 filter E
  com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter
  SRVE8109W: Uncaught exception thrown by filter
  HttpMaxAgeFilter: java.io.FileNotFoundException: SRVE0190E:
  File not found:
  /webclient/skins/skins-20190523-1640/iot18/images/null
  
  PERFORMANCE ISSUE: No.
  
  STEPS TO REPRODUCE:
  Try to open an attachment using IE11.
  
  CURRENT ERRONEOUS RESULT:
  When opening the attachment with IE 11, a second browser tab
  opens as expected but we see this:
  http://maximo/maximo/webclient/skins/skins-20190523-1640/iot18/i
  mages/null
  
  EXPECTED RESULT:
  When opening the attachment with IE 11 the file should be
  opened successfully.
  
  ENVIRONMENT (SYSTEM INFO)
  Tivoli's process automation engine 7.6.1.0
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IE11 users                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * GETTING /NULL ERROR WHEN OPENING ATTACHMENTS USING IE11      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in library.js
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels