IBM Support

IJ14583: START AND FINISH TIME NOT CONVERTED TO THE SERVER TIME WHEN CLOSING WORK ORDER IN A TIME ZONE EARLIER THAN THE SERVER'S

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APAR status

  • Closed as program error.

Error description

  • The customer is using the set India time zone (Asia/Calcutta)
    within the Maximo core environment.
    When trying to close Work Orders that are completed (from
    either Maximo core or mobile) he is being able to do this,
    however the Start Time and Finish Time are still not converted
    to the client's server time, the values are still in the user's
    time zone within the database which will lead into incorrect
    transaction details.
    Additionally, as informed, the StartDateTime and FinishDateTime
    are updated correctly with converted time details.
    The customer is using the set India time zone (Asia/Calcutta)
    within the Maximo core environment.
    When trying to close Work Orders that are completed (from
    either Maximo core or mobile) he is being able to do this,
    however the Start Time and Finish Time are still not converted
    to the client's server time, the values are still in the user's
    time zone within the database which will lead into incorrect
    transaction details.
    Additionally, as informed, the StartDateTime and FinishDateTime
    are updated correctly with converted time details.
    STEPS TO REPRODUCE:
    1.Login as wilson/wilson
    2.Open the user's Default Information and set the timezone to
    something ahead of the server's timezone (e.g. if the server /
    workstation timezone is US/Eastern GMT -5, then choose
    something like Africa/Casablanca GMT +0)
    3.Log out and then log back in.
    4.Go to the Work Order Tracking application.
    5.Create a new Work Order. Note the WONum (e.g. 1212)
    6.Add a GL Account
    7.Change the status to INPRG.
    8.Start the timer on the Work Order. See the following
    instructions to set up the timer on Work Order:
    https://www-01.ibm.com/support/docview.wss?uid=swg21639503
    9.After a couple minutes, stop the timer on the Work Order.
    10.Try to close or complete the Work Order. You will get the
    following error: BMXAA4494E - Actual start and finish dates
    must be in the past. To continue, specify a past date or wait
    until work is actually started or finished.
    RESULTS:
    The client was able to close the Work Order(s) in a time zone
    earlier than server time after they have applied the local fix,
    however, now he raised the issue that the Start Time and Finish
    Time are not converted to the server time.
    EXPECTED RESULTS:
    The client should be able to have the Start Time and Finish
    Time automatically converted to the server time.
    REPORTED IN VERSION:
    Maximo Asset Management 7.6.1.0
    

Local fix

  • This behavior can be overcome by setting the maxvar
    USECLIENTTIMEZONE to 1.
    This will require a backend update statement and will require
    the MXServer to be restarted:
    update maxvars set varvalue =1 where varname
    ='USECLIENTTIMEZONE'
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * MAXIMO                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * UNABLE TO CLOSE OR COMPLETE A WO IN A TIMEZONE AHEAD OF THE  *
    * SERVER TIMEZONE                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package:
    	 | release\fix pack | Interim Fix for Release 7.6.1.1 Product
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ14583

  • Reported component name

    WORK ORDERS

  • Reported component ID

    5724R46WO

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-12

  • Closed date

    2019-03-21

  • Last modified date

    2019-03-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WORK ORDERS

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Work Order Tracking

Software version: 760

Reference #: IJ14583

Modified date: 21 March 2019