IJ14583: START AND FINISH TIME NOT CONVERTED TO THE SERVER TIME WHEN CLOSING WORK ORDER IN A TIME ZONE EARLIER THAN THE SERVER'S

APAR status

• Closed as program error.

Error description

• The customer is using the set India time zone (Asia/Calcutta)
  within the Maximo core environment.
  When trying to close Work Orders that are completed (from
  either Maximo core or mobile) he is being able to do this,
  however the Start Time and Finish Time are still not converted
  to the client's server time, the values are still in the user's
  time zone within the database which will lead into incorrect
  transaction details.
  Additionally, as informed, the StartDateTime and FinishDateTime
  are updated correctly with converted time details.
  The customer is using the set India time zone (Asia/Calcutta)
  within the Maximo core environment.
  When trying to close Work Orders that are completed (from
  either Maximo core or mobile) he is being able to do this,
  however the Start Time and Finish Time are still not converted
  to the client's server time, the values are still in the user's
  time zone within the database which will lead into incorrect
  transaction details.
  Additionally, as informed, the StartDateTime and FinishDateTime
  are updated correctly with converted time details.
  STEPS TO REPRODUCE:
  1.Login as wilson/wilson
  2.Open the user's Default Information and set the timezone to
  something ahead of the server's timezone (e.g. if the server /
  workstation timezone is US/Eastern GMT -5, then choose
  something like Africa/Casablanca GMT +0)
  3.Log out and then log back in.
  4.Go to the Work Order Tracking application.
  5.Create a new Work Order. Note the WONum (e.g. 1212)
  6.Add a GL Account
  7.Change the status to INPRG.
  8.Start the timer on the Work Order. See the following
  instructions to set up the timer on Work Order:
  https://www-01.ibm.com/support/docview.wss?uid=swg21639503
  9.After a couple minutes, stop the timer on the Work Order.
  10.Try to close or complete the Work Order. You will get the
  following error: BMXAA4494E - Actual start and finish dates
  must be in the past. To continue, specify a past date or wait
  until work is actually started or finished.
  RESULTS:
  The client was able to close the Work Order(s) in a time zone
  earlier than server time after they have applied the local fix,
  however, now he raised the issue that the Start Time and Finish
  Time are not converted to the server time.
  EXPECTED RESULTS:
  The client should be able to have the Start Time and Finish
  Time automatically converted to the server time.
  REPORTED IN VERSION:
  Maximo Asset Management 7.6.1.0
  

Local fix

• This behavior can be overcome by setting the maxvar
  USECLIENTTIMEZONE to 1.
  This will require a backend update statement and will require
  the MXServer to be restarted:
  update maxvars set varvalue =1 where varname
  ='USECLIENTTIMEZONE'
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * UNABLE TO CLOSE OR COMPLETE A WO IN A TIMEZONE AHEAD OF THE  *
  * SERVER TIMEZONE                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.1 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

     UP