IBM Support

IJ14488: SOME PDF ATTACHMENTS DO NOT PRINT

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APAR status

  • Closed as program error.

Error description

  • PROBLEM DESCRIPTION:
    "trailer not found" error msg is generated by a 3rd party
    component that we use with Direct print with attachments called
    "iText".  At some point, older Adobe version started making
    Trailers not required. As a result, some pdf files no longer
    have a trailer. The old iText looks for that trailer, and when
    it can't find it, it results in an error and the affected PDF
    attachments fail to print in Maximo.
    STEPS TO REPRODUCE:
    can only be reproduced in client's environment where older PDF
    files still exist, or being used.
    EXPECTED RESULTS/RESULTS:
    The purpose of the APAR is not to fix this, but to handle the
    error in a better fashion, and help point out/identify the
    culprit files, so that the clients could use PDFTk product to
    fix them outside of Maximo.
    PRODUCT VERSION:
    Maximo Asset Management v7.6.0.9
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Direct print with attachments users                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When a pdf attachment fails in direct print for incorrect    *
    * trailer, users/customers can't know which attachment is      *
    * causing the issue.                                           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package: |relase\fix pack | Release 7.6.1.2
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ14488

  • Reported component name

    BIRT INTEG-SYST

  • Reported component ID

    5724R46B2

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-07

  • Closed date

    2019-07-15

  • Last modified date

    2019-07-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    BIRT INTEG-SYST

  • Fixed component ID

    5724R46B2

Applicable component levels



Document information

More support for: Maximo Asset Management
BIRT

Software version: 7.6

Reference #: IJ14488

Modified date: 15 July 2019