IBM Support

IJ12938: MAP DOES NOT OPEN FROM ASSET FIELD IN WOTRACK APPLICATION IF IT'S NOT PREVIOUSLY POPULATED

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APAR status

  • Closed as program error.

Error description

  • STEPS TO REPRODUCE:
    1. Open the Work Order Tracking application.
    2. Create a new work order.
    3. Save the record.
    4. From the Asset field's blue arrow, click Open Map.
    ACTUAL RESULT:
    Map does not load if Asset field is blank.
    EXPECTED RESULT:
    The map should load.
    REPORTED IN VERSION:
    Spatial 7604 + TPAE 7610
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Maximo users                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * MAP DOES NOT OPEN FROM ASSET FIELD IN WORK ORDER TRACKING    *
    * APPLICATION IFIT'S NOT PREVIOUSLY POPULATED                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Allowed to open map without an asset populated
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ12938

  • Reported component name

    WORK ORDERS

  • Reported component ID

    5724R46WO

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-22

  • Closed date

    2019-03-20

  • Last modified date

    2019-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WORK ORDERS

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Work Order Tracking

Software version: 760

Reference #: IJ12938

Modified date: 20 March 2019