IJ12937: IN THE GRAPHICAL ASSIGNMENT APPLICATION, RIGHT-CLICK ON ASSIGNMENT GENERATES BMXAA4214E ERROR.

APAR status

• Closed as program error.

Error description

• Problem Description:
  The complete error message is "BMXAA4214E - An unknown error has
  occurred. Please contact your system administrator for
  assistance. Gather the logs from the <HOME> directory and
  determine where and why the error is thrown.".
  
  STEPS TO REPRODUCE:
  
  1. Go to Calendars application.
  
  2. Bring up the DAY Calendar and make sure its End Date is set
  as the last day of this year (or later) and apply the DAY Shift
  to the entire Calendar.
  
  3. Go to Work Order Tracking application.
  
  4. Create a new WO record and save it.
  
  5. Go to Plans tab > Labor sub-tab.
  
  6. Click on New Row button, enter the following, save WO and
  take note of its number:
  Craft: ELECT
  Effort Hours: 72:00
  
  7. Go to Graphical Assignment application.
  
  8. Create a Wok List, associated to both Calendar DAY and Shift
  DAY, to display the WO created above.
  
  9. Go to Assignment View tab.
  
  10. In the Assignment View tab, click on "Zoom to fit into page"
  button from the toolbar.
  
  11. Click on the WO, then right-click on any Electrician from
  the list and select the action "Assign Available Labor".
  
  12. From Assign Labor dialog, click OK.
  
  13. Right-click on the Assignment (in green).
  
  RESULTS:
  At this point, the system throws the error "BMXAA4214E - An
  unknown error has occurred. Please contact your system
  administrator for assistance. Gather the logs from the <HOME>
  directory and determine where and why the error is thrown.".
  This is the issue.
  
  EXPECTED RESULTS:
  The system should open the menu with the possible actions for
  that Assignment.
  
  REPORTED IN VERSION:
  IBM Maximo Asset Management 7.6.1.0
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * scheduler users                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The complete error message is "BMXAA4214E - An unknown error *
  * has                                                          *
  * occurred. Please contact your system administrator for       *
  * assistance. Gather the logs from the <HOME> directory and    *
  * determine where and why the error is thrown.".               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fix has been made to fix....The fix for this APAR is contained
  in the following maintenance package:
  		 | release\fix pack\interim fix for  Release 7.6.1.1 of Base
  Services(Scheduler 7672)
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels

• R761 PSY

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