IBM Support

IJ12937: IN THE GRAPHICAL ASSIGNMENT APPLICATION, RIGHT-CLICK ON ASSIGNMENT GENERATES BMXAA4214E ERROR.

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APAR status

  • Closed as program error.

Error description

  • Problem Description:
    The complete error message is "BMXAA4214E - An unknown error has
    occurred. Please contact your system administrator for
    assistance. Gather the logs from the <HOME> directory and
    determine where and why the error is thrown.".
    
    STEPS TO REPRODUCE:
    
    1. Go to Calendars application.
    
    2. Bring up the DAY Calendar and make sure its End Date is set
    as the last day of this year (or later) and apply the DAY Shift
    to the entire Calendar.
    
    3. Go to Work Order Tracking application.
    
    4. Create a new WO record and save it.
    
    5. Go to Plans tab > Labor sub-tab.
    
    6. Click on New Row button, enter the following, save WO and
    take note of its number:
    Craft: ELECT
    Effort Hours: 72:00
    
    7. Go to Graphical Assignment application.
    
    8. Create a Wok List, associated to both Calendar DAY and Shift
    DAY, to display the WO created above.
    
    9. Go to Assignment View tab.
    
    10. In the Assignment View tab, click on "Zoom to fit into page"
    button from the toolbar.
    
    11. Click on the WO, then right-click on any Electrician from
    the list and select the action "Assign Available Labor".
    
    12. From Assign Labor dialog, click OK.
    
    13. Right-click on the Assignment (in green).
    
    RESULTS:
    At this point, the system throws the error "BMXAA4214E - An
    unknown error has occurred. Please contact your system
    administrator for assistance. Gather the logs from the <HOME>
    directory and determine where and why the error is thrown.".
    This is the issue.
    
    EXPECTED RESULTS:
    The system should open the menu with the possible actions for
    that Assignment.
    
    REPORTED IN VERSION:
    IBM Maximo Asset Management 7.6.1.0
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * scheduler users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The complete error message is "BMXAA4214E - An unknown error *
    * has                                                          *
    * occurred. Please contact your system administrator for       *
    * assistance. Gather the logs from the <HOME> directory and    *
    * determine where and why the error is thrown.".               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fix has been made to fix....The fix for this APAR is contained
    in the following maintenance package:
    		 | release\fix pack\interim fix for  Release 7.6.1.1 of Base
    Services(Scheduler 7672)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ12937

  • Reported component name

    MAXIMO SCHEDULE

  • Reported component ID

    5724R46SE

  • Reported release

    761

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-23

  • Closed date

    2019-02-04

  • Last modified date

    2019-02-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MAXIMO SCHEDULE

  • Fixed component ID

    5724R46SE

Applicable component levels

  • R761 PSY

       UP



Document information

More support for: Maximo Asset Management Scheduler

Software version: 761

Reference #: IJ12937

Modified date: 04 February 2019