IBM Support

IJ12265: IN SERVICE REQUEST, SERVICE REQUEST CARD WAS NOT GETTING CANCELED WHEN YOU WAS CLICKED ON CANCELED BUTTON.

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APAR status

  • Closed as program error.

Error description

  • Steps:
    1. Login application
    2. Click on services request.
    3. Click on cancel button on card.
    4. Verify card getting canceled and move to "Completed
    requested" page.
    
    Expected Result :  Service request card should be getting
    canceled and move to "Completed requested" page.
    
    Actual Result     : Service request card was not getting
    canceled and does not move to "Completed requested" page. It was
    become blur
    

Local fix

  •                                n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Maximo Users on 761 or using  SR Work center                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * function responsible for cancel SR was not working           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • function responsible for cancel SR was not working
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ12265

  • Reported component name

    MAXIMO ASST MGM

  • Reported component ID

    5724R46AM

  • Reported release

    761

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-12-20

  • Closed date

    2019-01-16

  • Last modified date

    2019-01-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MAXIMO ASST MGM

  • Fixed component ID

    5724R46AM

Applicable component levels



Document information

More support for: Maximo Asset Management

Software version: 761

Reference #: IJ12265

Modified date: 16 January 2019