IJ11912: REPORT DOWNTIME ACTIONS DIALOG IS EMPTY AND READONLY. CANNOT SUBMIT DOWNTIME FROM TICKETS.

APAR status

• Closed as program error.

Error description

• PROBLEM:
  When in any Ticket app, cannot submit do "Report Downtime". The
  Report Downtime dialog is always completely read/only (all
  greyed out). It does not even have the asset number field
  populated (which may be the problem).
  
  
  PERFORMANCE ISSUE:  no
  
  
  STEPS TO REPRODUCE:
  0) make sure your user has Default Insert Site set, as it is
  required as per our documentation.
  
  1) open a new Incident
  
  2) add an active or operational Asset to the case in the Asset
  field
  
  3) click on the >> arrows next to the Asset field to select
  "Report Downtime" action
  
  4) Report Downtime dialog opens completely empty and complete
  greyed out. The user cannot enter a downtime.
  
  
  CURRENT ERRONEOUS RESULT:
  whole Report Downtime dialog is read/only, thus preventing you
  from submitting a downtime
  
  EXPECTED RESULT:
  Dialog is not read/only and the user is able to submit a
  downtime
  
  
  ADDITIONAL INFO:
  none
  
  
  ENVIRONMENT:
  - SCCD: 7604
  - TPAE: 7609
  
  
  CASE:
  TS001655862
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * SCCD/ICD users                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IN ANY TICKET APP, REPORT DOWNTIME ACTIONS DIALOG IS EMPTY   *
  * AND READONLY.                                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  When in any Ticket app, cannot submit do "Report Downtime". The
  Report Downtime dialog is always completely read/only (all
  greyed out) and the asset number field is blank.
  
  STEPS TO REPRODUCE:
  0) make sure your user has Default Insert Site set.
  
  1) open a new Incident
  
  2) add an active or operational Asset to the case in the Asset
  field
  
  3) click on the >> arrows next to the Asset field to select
  "Report Downtime" action
  
  4) Report Downtime dialog opens completely empty and complete
  greyed out. The user cannot enter a downtime.
  
  
  CURRENT ERRONEOUS RESULT:
  Report Downtime dialog is readonly, thus preventing you from
  submitting a downtime
  
  EXPECTED RESULT:
  Dialog is not read/only and the user is able to submit a
  downtime
  

Problem conclusion

• The fix for this APAR is contained in the following Tpae
  maintenance
  package:
  	| release\fix pack\interim fix for Release 7.6.1.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

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