IBM Support

IJ11912: REPORT DOWNTIME ACTIONS DIALOG IS EMPTY AND READONLY. CANNOT SUBMIT DOWNTIME FROM TICKETS.

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APAR status

  • Closed as program error.

Error description

  • PROBLEM:
    When in any Ticket app, cannot submit do "Report Downtime". The
    Report Downtime dialog is always completely read/only (all
    greyed out). It does not even have the asset number field
    populated (which may be the problem).
    
    
    PERFORMANCE ISSUE:  no
    
    
    STEPS TO REPRODUCE:
    0) make sure your user has Default Insert Site set, as it is
    required as per our documentation.
    
    1) open a new Incident
    
    2) add an active or operational Asset to the case in the Asset
    field
    
    3) click on the >> arrows next to the Asset field to select
    "Report Downtime" action
    
    4) Report Downtime dialog opens completely empty and complete
    greyed out. The user cannot enter a downtime.
    
    
    CURRENT ERRONEOUS RESULT:
    whole Report Downtime dialog is read/only, thus preventing you
    from submitting a downtime
    
    EXPECTED RESULT:
    Dialog is not read/only and the user is able to submit a
    downtime
    
    
    ADDITIONAL INFO:
    none
    
    
    ENVIRONMENT:
    - SCCD: 7604
    - TPAE: 7609
    
    
    CASE:
    TS001655862
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * SCCD/ICD users                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * IN ANY TICKET APP, REPORT DOWNTIME ACTIONS DIALOG IS EMPTY   *
    * AND READONLY.                                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When in any Ticket app, cannot submit do "Report Downtime". The
    Report Downtime dialog is always completely read/only (all
    greyed out) and the asset number field is blank.
    
    STEPS TO REPRODUCE:
    0) make sure your user has Default Insert Site set.
    
    1) open a new Incident
    
    2) add an active or operational Asset to the case in the Asset
    field
    
    3) click on the >> arrows next to the Asset field to select
    "Report Downtime" action
    
    4) Report Downtime dialog opens completely empty and complete
    greyed out. The user cannot enter a downtime.
    
    
    CURRENT ERRONEOUS RESULT:
    Report Downtime dialog is readonly, thus preventing you from
    submitting a downtime
    
    EXPECTED RESULT:
    Dialog is not read/only and the user is able to submit a
    downtime
    

Problem conclusion

  • The fix for this APAR is contained in the following Tpae
    maintenance
    package:
    	| release\fix pack\interim fix for Release 7.6.1.1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ11912

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-12-06

  • Closed date

    2018-12-11

  • Last modified date

    2018-12-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
System Related

Software version: 760

Reference #: IJ11912

Modified date: 11 December 2018