IBM Support

IJ10958: MAP HANGS WHEN TRYING TO LINK RECORDS AFTER EACH OTHER.

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APAR status

  • Closed as program error.

Error description

  • Problem Description:
    Map hangs when trying to link records after each other.
    
    Steps to replicate:
    1) Find three existing records that are linked to GIS.
    As an example, I'll use ASSET1(linked to GIS1), ASSET2( linked
    to GIS2), ASSET3 (linked to GIS3) as examples.
    2) Open Asset1 in the asset application
    3) Click duplicate asset in the actions menu.
    4) Click on the Map tab
    5) Open the Layers tool - and deselect (unhighlight) all map
    services except the one you're using
    6) Open the Query By Attributes tool
    7) Search for GIS1 - the results tool will appear
    8) Click on the "Zoom to Selected Asset" - map will zoom to
    record
    9) Click on the Identify tool, and then identify the Selected
    record
    10) In the Popup, click the "link" icon.
    
    Issue 1 to note:
    The "This record is linked to another GIS record - would you
    like to replace it" will appear twice
    Proceed to click this twice.
    
    The Record will be linked.
    
    Repeat Steps 2 to 10, for ASSET2 and ASSET3
    
    Issue 2:
    On the Third asset, the application may hang at step 8 or later.
    
    Issue 3:
    After the application sticks, click on the Asset tab, notice
    that the tools do not close
    
    
    System information:
    TPAE 7609
    Spatial 7603
    

Local fix

  • n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All maximo Spatial Users                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * IJ10958  MAP HANGS WHEN TRYING TO LINK RECORDS AFTER EACH    *
    * OTHER.                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix has been made
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10958

  • Reported component name

    ASSETS

  • Reported component ID

    5724R46AS

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-11-01

  • Closed date

    2020-02-20

  • Last modified date

    2020-02-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ASSETS

  • Fixed component ID

    5724R46AS

Applicable component levels



Document information

More support for: Maximo Asset Management
Assets

Software version: 760

Reference #: IJ10958

Modified date: 20 February 2020