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IJ10937: The Maximo Scheduler Maximo Spatial configuration of Dispatch View treating all route service messages in response as errors

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APAR status

  • Closed as program error.

Error description

  • STEPS TO REPRODUCE:
    Configure Maximo Scheduler (7.6.7.0) and Maximo Spatial
    (7.6.0.3) with the ESRI route service.
    
    To reproduce this issue, one of the Work Orders in the work
    list needs to be sufficiently remote from a road such that
    warning messages are generated about it not being near a sealed
    road.
    
    RESULTS:
     The Dispatch View in the Graphical Assignment application is
    treating all messages that are responded in the response JSON
    as errors (even warnings) and no route is processed and drawn.
    In these cases the response message appears to contain a valid
    route.
    
    EXPECTED RESULTS:
    A route will be processed and drawn.
    
    PRODUCT VERSION:
    Maximo Scheduler 7.6.7.0
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of the Graphical Assignment application in Scheduler   *
    * 7.6.7.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * he Maximo Scheduler Maximo Spatial configuration of Dispatch *
    * View treating all route service messages in response as      *
    * errors                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A code fix has been delivered.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10937

  • Reported component name

    MAXIMO SCHEDULE

  • Reported component ID

    5724R46SE

  • Reported release

    767

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-31

  • Closed date

    2018-11-05

  • Last modified date

    2018-11-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    MAXIMO SCHEDULE

  • Fixed component ID

    5724R46SE

Applicable component levels

  • R767 PSY

       UP



Document information

More support for: Maximo Asset Management Scheduler

Software version: 767

Reference #: IJ10937

Modified date: 05 November 2018