APAR status
Closed as program error.
Error description
When trying to route a work flow from a Europe/Paris time zone and fr locale to user in US/Eastern tine zone with a En_US locale the work flow record is not being escalated as needed. STEPS TO REPRODUCE: 1. Create a role that we can use for the escalation, add a name, type = person, object left blank and in the value field add the name of the person we want to escalate to. 2. Create the escalation that applies to wfassignment, leave the condition field blank, in the escalation point in the elapsed time attribute add due date, check the repeat field and use an interval of minutes. In the actions portion of the screen hyper- link over to the actions application. Create a new action, object = wfassignment, type = application action, value wfescalate, save and return with the value. 3. Create a new work flow process, add 2 task nodes. For first task node add your labor that has a Time Zone in Europe/Paris and locale is French, add your positive line, make sure to change the time limit to 0:02. Add another task node that goes to a user that has a Time Zone in US/Eastern and Locale is en_US. Now save and activate process. 4. Create a new work order with a location added and add it to the process we created. Check and you can see that it is now in the users inbox, wait for the time to pass and allow the escalation to run. Once the escalation runs notice that the record has not been escalated, it stays in the same inbox. EXPECTED RESULTS: That the record would have escalated to the needed user. PRODUCT VERSION: Maximo 7.6.0.9
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * Organizations with users in multiple locales. * **************************************************************** * PROBLEM DESCRIPTION: * * When escalating a workflow to be assigned to a user in a * * locale different than the escalation run-as user's locale, * * if the two locales have represent numeric strings different * * (1,000 vs 1.000), the workflow assignment may fail. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is included in the following package: | Release 7.6.1.1 of Base Services.
Temporary fix
Comments
APAR Information
APAR number
IJ10673
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-10-22
Closed date
2018-11-09
Last modified date
2018-11-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
09 November 2018