IJ10624: GRAPHICAL ASSIGNMENT - WORK ORDER DISAPPEAR FROM DISPATCH TAB WHEN IT IS NOT ASSOCIATE WITH A TASK RECORD

APAR status

• Closed as program error.

Error description

• PROBLEM: Graphical Assignment - Work Order disappear from
  Dispatch tab when it is not associate with a Task record
  Pre-conditions: create a new record on GA with Work Queries and
  Restrict Resource Availability.
  To be able to see Work Orders on Dispatch tab in this case,
  they should have: Duration / Schedule Start and Finish /
  Planned Craft / Assigned Craft / Service Address (with Latitude
  and Longitude) / be Approved.
  Steps to reproduce:
  =================
  1. Go to Graphical Assignment > Select a record on the Work List
  2. Click on Dispatch tab (you should see some work orders
  without labors) - attachment 123616
  3. Drag and drop a work order to some related Labor > Save -
  attachment 123617
  4. Refresh the view (you can either click on Refresh icon or
  Common actions > Refresh Work List) - attachment 123618
  Actual: the Work Order disappear from the list. You can go to
  List View and go back to Dispatch tab or, Log out and Log in,
  it's not possible to see it on Dispatch tab anymore. Although,
  if you go to Work Order Tracking, you can check that it was
  assigned to the Labor selected. - attachment 123619
  Expected: After assigning the WO to some Labor, it should still
  be shown on Dispatch tab list.
  P.s.: just an addendum, it's possible to view on Dispatch tab
  the WOs that are Approved (what is expected) but also, Work
  Orders that are Waiting for Approval. I'm not sure if this is
  the expected behavior for that too.
  =========================================
  
  System Information
  App Server  IBM WebSphere Application Server 8.5.5.13
  Version  Tivoli's process automation engine
  7.6.1.0-IFIX20181010-1408 Build 20180718-1141 DB Build
  V7610-83IBM Maximo Asset Management Work Centers 7.6.0.4 Build
  20180712-1824 DB Build V7604-119IBM Maximo Asset Management
  Scheduler 7.6.7.1 Build 20180718-1141 DB Build V7671-13IBM TPAE
  Integration Framework 7.6.1.0 Build 20180717-1722 DB Build
  V7610-02IBM TPAE OS/REST Framework 7.6.1.0 Build 20180718-1141
  DB Build V7610-38IoT Connection Utility 7.6.0.1 Build
  20180709-1524 DB Build V7601-02
  Server OS  Windows Server 2016 10.0
  Server DB  DB2/NT64 10.5 (SQL10057)
  

Local fix

• Associate the Assignment with a Task record
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of the Graphical Assignment application in Scheduler   *
  * 7.6.7.                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * WORK ORDER DISAPPEAR FROM DISPATCH TABWHEN IT IS NOT         *
  * ASSOCIATE WITH A TASK RECORD                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A code fix has been delivered to the stream.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels

• R767 PSY

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