IBM Support

IJ10617: Access Error while using a hyperlink in Excel

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • PROBLEM:
    Access Error while using a hyperlink in Excel.
     The Maximo URL (to open the record detail directly) is used as
    the hyperlink in an Excel file. The below error occurs when open
    this hyperlink.
     BMXAA2278E - You do not have authorization for the application.
    More information
    
    STEPS TO REPLICATE:
      1. Add a shape in the Excel and add Maximo log in URL in the
    hyperlink.
      2. Click hyperlink to open the Maximo first time. It goes to
    Maximo login page. Type user name and password to go to Start
    Center page  (correct).
     3, Click the hyperlink again. It goes to Maximo start Center
    directly but with error message.
     4, Close the error message, user can still work in the Maximo.
    
    EXPECTED RESULTS:
     Use the Excel hyperlink to open Maximo application (e.g. Asset)
    directly
    
    REPORTED IN VERSION:
     IBM Maximo Asset Management 7.6.0.7
    
    LOCAL FIX:
     none
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * N/A                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Access Error while using a hyperlink in Excel                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed in login.jsp
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10617

  • Reported component name

    ASSETS

  • Reported component ID

    5724R46AS

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-18

  • Closed date

    2018-12-13

  • Last modified date

    2018-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ASSETS

  • Fixed component ID

    5724R46AS

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Assets

Software version: 760

Reference #: IJ10617

Modified date: 13 December 2018