IBM Support

IJ09791: AGENT REGISTRATIONS TO THE BES SERVER MAY FAIL WITH ERROR 1113 IN TRANSCODEU8TOU16

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APAR status

  • Closed as program error.

Error description

  • New agents in the deployment (with version greater than 9.5.5)
    may fail to register to the server.
    In the server log, you can read an error message similar to the
    following:
    
    Uncaught exception in plugin ClientRegister with client
    ###.###.###.###:
    WindowsCharacterSetResult: Error 1113 (No mapping for the
    Unicode character exists in the target multi-byte code page.)
    in TranscodeU8ToU16
    

Local fix

  • A workaround is to revert the client to 9.5.5 on clients that
    have the invalid serial number.
    

Problem summary

  • Fixed in IBM BigFix 9.5 (fixpack 11)
    General availability end of Q4 2018 (release schedule subject to
    change).
    

Problem conclusion

  • This is resolved in:
    IBM BigFix 9.5 (fixpack 11)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ09791

  • Reported component name

    TIV EP MGR SERV

  • Reported component ID

    5725C43SV

  • Reported release

    95W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-02

  • Closed date

    2018-10-04

  • Last modified date

    2018-10-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV EP MGR SERV

  • Fixed component ID

    5725C43SV

Applicable component levels

[{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"95W","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
04 October 2018