IBM Support

IJ08931: JAVA.LANG.NULLPOINTEREXCEPTION AT PSDI.SERVER.CRONTASKMANAGER.CHECKC

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APAR status

  • Closed as program error.

Error description

  • STEPS TO REPRODUCE:
    1) In a clustered environment, set mxe.crontask.donotrun = ALL
    (followed by Live Refresh) on servers which are reserved for
    User Interface only
    2) Activate/Deactivate an escalation
    
    RESULTS:
    Exception in SystemOut.log in server where
    mxe.crontask.donotrun = ALL
    
    java.lang.NullPointerException
    at
    psdi.server.CronTaskManager.checkCrontaskUpdates(CronTaskManager
    .java:4053)
    at
    psdi.server.CronTaskManager$MonitorThread.run(CronTaskManager.ja
    va:3720)
    
    NB this is the complete exception. It has not been truncated.
    
    No other symptoms reported. No function loss.
    
    EXPECTED RESULTS:
    No error message in logs
    
    PRODUCT VERSION:
    Tivoli's process automation engine 7.6.0.7-IFIX20180607-1324
    Build 20170215-0100 DB Build V7607-14 HFDB Build HF7607-04
    IBM Maximo Asset Management Work Centers 7.6.0.1 Build
    20161104-1046 DB Build V7601-41
    IBM Maximo Asset Management Scheduler 7.6.4.0 Build
    20170215-0100 DB Build V7640-53
    IBM TPAE Integration Framework 7.6.0.7 Build 20170130-1250 DB
    Build V7607-03
    IBM Maximo Asset Configuration Manager 7.6.5.0-20180622-1618
    Build 20170222-2134 DB Build V7650-19 HFDB Build HF7650-12
    IBM Maximo for Service Providers 7.6.3.0-20180523-1524 Build
    20170221-2101 DB Build V7630-21 HFDB Build HF7630-06
    IBM Maximo Transportation 7.6.2.4-20180605-1526 Build
    20170221-0604 DB Build V7624-02 HFDB Build HF7624-05
    IBM Maximo Asset Management 7.6.0.7 Build 20170215-0100 DB
    Build V7604-01
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users in clustered environments.                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * In a clustered environment, when mxe.crontask.donotrun is    *
    * set to 'ALL', and an escalation is activated and             *
    * deactivated, a null pointer exception occurs in the logs.    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is included in the following package:
                            | Release 7.6.1.1 of Base Services.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ08931

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-09-04

  • Closed date

    2018-09-18

  • Last modified date

    2018-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
System Related

Software version: 760

Reference #: IJ08931

Modified date: 18 September 2018