IBM Support

IJ08818: GS - AS YOU OPEN THE GRAPHICAL VIEW THE RECORD DIDN'T GET THE UPDATES FROM THE WORK ORDER

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APAR status

  • Closed as program error.

Error description

  • PROBLEM:  As you open the Graphical View the record didn't get
    the updates from the Work Order
    Environment:
    App Server  IBM WebSphere Application Server 8.5.5.9
    Version  Tivoli's process automation engine
    7.6.0.9-IFIX20180724-1144 Build 20171127-0100 DB Build V7609-45
    HFDB Build HF7609-06IBM TPAE Integration Framework 7.6.0.9
    Build 20171127-2330 DB Build V7609-32IBM Maximo Asset
    Management Scheduler Plus 7.6.7.0 Build 20171127-0100 DB Build
    V7670-01IBM Maximo Asset Management Scheduler 7.6.7.0 Build
    20171127-0100 DB Build V7670-56 HFDB Build HF7670-17IBM Maximo
    Asset Management Work Centers 7.6.0.3 Build 20171121-0723 DB
    Build V7603-175
    Server OS  Windows Server 2012 R2 6.3
    Server DB  DB2/NT64 10.5 (SQL10058)
    (c) Copyright IBM Corp. 2017
    Steps to Reproduce
    - Go to Work Order and Add one work Order and one Task over it
    duration 2 hours and set Schedule Start and Schedule Finish
    dates
    - Add at the resource side a line for resource (Craft or Crew
    Type) 2 hours
    - Add the second line at resource and now associate with the
    task same resource (Craft or Crew Type) 2 hours
    - Now go to Graphical Scheduling and create a new record
    - Setup the Project name, Calendar and Shift
    - Setup a Work Query to bring the Work Order that you created
    - At the More Information tab make sure to check the Refresh
    When Opening Gantt View?
    - Move back to the Work Order and Make a change at Description
    and Duration of the Work Order
    - Back to Graphical Scheduling and open the record
    PROBLEM: As you open the Graphical View the record didn't get
    the updates from the Work Order
    EXPECT RESULT: As the Refresh when open is checked once the
    user open the Graphical View without make any change on the
    record that should be with latest updates.
    Notes: If the user Ford the Refresh it will bring the changes.
    

Local fix

  • Perform the Refresh action manually
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of the Graphical Scheduling application.               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * GS - AS YOU OPEN THE GRAPHICAL VIEW THE RECORD DIDN'T GETTHE *
    * UPDATES FROM THE WORK ORDER                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This issue is only applicable to Maximo 7.6.0.9, as it is not
    reproducible in TPAE 7.6.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ08818

  • Reported component name

    MAXIMO SCHEDULE

  • Reported component ID

    5724R46SE

  • Reported release

    767

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-08-28

  • Closed date

    2018-09-04

  • Last modified date

    2018-09-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    MAXIMO SCHEDULE

  • Fixed component ID

    5724R46SE

Applicable component levels

  • R767 PSY

       UP



Document information

More support for: Maximo Asset Management Scheduler

Software version: 767

Reference #: IJ08818

Modified date: 04 September 2018