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IJ08557: NOT ABLE TO ENTER OR VIEW COMMENTS IN SR COMMENTS TAB

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APAR status

  • Closed as program error.

Error description

  • SMALL DEVICES - Tablets are working fine

Steps to reproduce:
Login to Work Supervision app in a mobile device
Navigate to Service Request review panel
Select one of the SR's from the list
Navigate to comments tab
Try entering a comment

Actual:
- Comments are not showing on the screen
- Comments entered in desktop are not showing too

Expected:
- Being able to enter comments as well as seeing entered
comments

Local fix

  • n/a

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* MAXIMO                                                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Small Devices NOT ABLE TO ENTER OR VIEW COMMENTS IN SR       *
* COMMENTS TAB                                                 *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • Not getting the div id.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ08557
    • 

  • Reported component name
    SYSTEM CONFIG
    • 

  • Reported component ID
    5724R46S1
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-08-16
    • 

  • Closed date
    2019-01-16
    • 

  • Last modified date
    2019-01-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    SYSTEM CONFIG
    • 

  • Fixed component ID
    5724R46S1
    • 



Applicable component levels


    

  • R761  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 January 2019
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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