IBM Support

IJ08557: NOT ABLE TO ENTER OR VIEW COMMENTS IN SR COMMENTS TAB

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • SMALL DEVICES - Tablets are working fine
    
    Steps to reproduce:
    Login to Work Supervision app in a mobile device
    Navigate to Service Request review panel
    Select one of the SR's from the list
    Navigate to comments tab
    Try entering a comment
    
    Actual:
    - Comments are not showing on the screen
    - Comments entered in desktop are not showing too
    
    Expected:
    - Being able to enter comments as well as seeing entered
    comments
    

Local fix

  • n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * MAXIMO                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Small Devices NOT ABLE TO ENTER OR VIEW COMMENTS IN SR       *
    * COMMENTS TAB                                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Not getting the div id.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ08557

  • Reported component name

    SYSTEM CONFIG

  • Reported component ID

    5724R46S1

  • Reported release

    761

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-08-16

  • Closed date

    2019-01-16

  • Last modified date

    2019-01-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SYSTEM CONFIG

  • Fixed component ID

    5724R46S1

Applicable component levels

  • R761 PSY

       UP



Document information

More support for: Maximo Asset Management

Software version: 761

Reference #: IJ08557

Modified date: 16 January 2019