IBM Support

IJ07716: AUTHENTICATION ERROR WHEN USERID CONTAINS \ CHARACTER

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APAR status

  • Closed as program error.

Error description

  • Description:
    In a BROS environment a userid which contains a "\" character
    will have authentication error thrown when attempting to run a
    report.
    Process Flow.
    User EMEA\MAXUSER logs in Maximo UI JVM.
    Executes a report.
    Maximo puts an entry in MAXTOKEN table as EMEA\MAXUSER and
    forwards the request to RPT JVM.
    RPT JVM authenticates the user against MAXTOKEN table but
    checks for the userid EMEA\\MAXUSER which it will not find and
    request fails with unauthenticated error.
    STEPS TO REPRODUCE:
    Configuration of a BROS server is required
    Enablement of a userid that contains a "\" is required
    therefore likely best to have LDAP authentication for the
    Maximo instance so an AD user can be created that contains
    this "\"
    PRODUCT VERSION:
    Maximo Asset Management 7.6.0.6
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users who run report and have a "\"(backslash) character *
    * in USERID.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * If a user have "\"(backslash) character in USERID, then      *
    * running any report will error.                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package: |relase\fix pack | Release 7.6.1.2
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ07716

  • Reported component name

    BIRT INTEG-SYST

  • Reported component ID

    5724R46B2

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-07-10

  • Closed date

    2019-11-06

  • Last modified date

    2019-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BIRT INTEG-SYST

  • Fixed component ID

    5724R46B2

Applicable component levels



Document information

More support for: Maximo Asset Management
BIRT

Software version: 7.6

Reference #: IJ07716

Modified date: 06 November 2019