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IJ07171: UNABLE TO BACKUP JUNIPER SRX CONFIGURATION

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the backup of a Juniper SRX device
    can fail with an error similar to:
    
    java.lang.Exception: Not an ARRAY reference at
    /usr/share/ziptie-server/adapters/ziptie.adapters.juniper.junos_
    2018.04.10133903/scripts/ZipTie/Adapters/Juniper/JUNOS/Parsers.p
    m line 1016.
    at
    org.ziptie.server.job.AbstractAdapterTask.execute(AbstractAdapte
    rTask.java:156)
    at
    org.ziptie.server.dispatcher.Operation.execute(Operation.java:10
    0)
    at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.runJob(
    OperationExecutor.java:684)
    at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.run(Ope
    rationExecutor.java:561)
    Caused by: javax.xml.ws.soap.SOAPFaultException: Not an ARRAY
    reference at
    /usr/share/ziptie-server/adapters/ziptie.adapters.juniper.junos_
    2018.04.10133903/scripts/ZipTie/Adapters/Juniper/JUNOS/Parsers.p
    m line 1016.
    at
    com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Faul
    t.java:188)
    at
    com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultB
    uilder.java:116)
    at
    com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHan
    dler.java:119)
    at
    com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHan
    dler.java:89)
    at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)
    at com.sun.proxy.$Proxy77.backup(Unknown Source)
    at
    org.ziptie.server.job.backup.BackupTask.performTask(BackupTask.j
    ava:74)
    at
    org.ziptie.server.job.AbstractAdapterTask.execute(AbstractAdapte
    rTask.java:141)
    ... 3 more
    
    Messages similar to the folliwing might be visible in the
    /var/log/qradar.log on the Risk Manager appliance when this
    issue is occurring:
    
    <qrmserver> ziptie-server[28377]: 10:00:25,114 [scheduled ]
    [Jetty-65 ] <admin@127.0.0.1> INFO - Job scheduled: Backup
    Devices (Run now ID1116)._interactive
    <qrmserver> ziptie-server[28377]: 10:00:25,134 [fired ]
    [ZipTieScheduler_Worker-3 ] <@> INFO - Job started: Backup
    Devices (Run now ID1116)._interactive (class
    org.ziptie.server.job.backup.BackupJob)
    <qrmserver> ziptie-server[28377]: 10:00:25,134 [BackupJob ]
    [ZipTieScheduler_Worker-3 ] <@> INFO - Starting Backup Job
    '_interactive.Backup Devices (Run now ID1116)'
    <qrmserver> ziptie-server[28377]: 10:00:25,160 [attempt ]
    [Running-39 (127.0.0.1@Default)] <@> INFO - Attempting adapter
    operation (backup) against device 127.0.0.1@Default with
    protocol set 'SSH' and credential set 'New Credentials' using
    adapter ZipTie::Adapters::Juniper::JUNOS
    <qrmserver> ziptie-server[28377]: 10:00:32,412 [BackupJob ]
    [Idle-39 ] <@> WARN - Backup 127.0.0.1@Default in Job
    '_interactive.Backup Devices (Run now ID1116)' completed with
    exception
    <qrmserver> ziptie-server[28377]: 10:00:32,412 [BackupJob ]
    [ZipTieScheduler_Worker-3 ] <@> INFO - Completed Backup Job
    '_interactive.Backup Devices (Run now ID1116)'
    <qrmserver> ziptie-server[28377]: 10:00:32,412 [BackupJob ]
    [ZipTieScheduler_Worker-3 ] <@> INFO - Scheduling automatic
    discovery with backup job.
    <qrmserver> ziptie-server[28377]: 10:00:32,412 [failure ]
    [Idle-39 ] <@> ERROR - Device backup failed: id=101,
    adminIp=127.0.0.1
    <qrmserver> ziptie-server[28377]: 10:00:32,427 [scheduled ]
    [ZipTieScheduler_Worker-3 ] <@> INFO - Job scheduled: Backup
    Devices (Run now ID1116) automatic discovery (Run now
    ID1117)._interactive
    <qrmserver> ziptie-server[28377]: 10:00:32,433 [complete ]
    [ZipTieScheduler_Worker-3 ] <@> INFO - Job finished: Backup
    Devices (Run now ID1116)._interactive (class
    org.ziptie.server.job.backup.BackupJob)
    <qrmserver> ziptie-server[28377]: 10:00:32,449 [fired ]
    [ZipTieScheduler_Worker-4 ] <@> INFO - Job started: Backup
    Devices (Run now ID1116) automatic discovery (Run now
    ID1117)._interactive (class
    org.ziptie.server.discovery.DiscoveryJob)
    <qrmserver> ziptie-server[28377]: 10:00:36,313
    [DiscoveryEventHandler ] [127.0.0.1-DISCOVERY ] <@> INFO -
    Neighbor data updated for 127.0.0.1
    <qrmserver> ziptie-server[28377]: 10:00:36,453
    [DiscoveryStatsMonitor ] [pool-1-thread-1 ] <@> INFO - The
    Discovery Engine went idle after 4 second(s). 1 total addresses
    analyzed, 1 responded.
    <qrmserver> ziptie-server[28377]: 10:00:36,556 [complete ]
    [ZipTieScheduler_Worker-4 ] <@> INFO - Job finished: Backup
    Devices (Run now ID1116) automatic discovery (Run now
    ID1117)._interactive (class
    org.ziptie.server.discovery.DiscoveryJob)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2018.10-19110827 (Adapters Bundle 12)
    

Problem conclusion

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2018.10-19110827 (Adapters Bundle 12)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ07171

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-06-18

  • Closed date

    2018-10-24

  • Last modified date

    2018-10-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels



Document information

More support for: IBM QRadar Risk Manager

Software version: 730

Reference #: IJ07171

Modified date: 24 October 2018