IJ06739: BUG RELATED TO FAILURE REPORTING AFTER ATTEMPTING TO COMPLETE WORK ORDER

APAR status

• Closed as program error.

Error description

• Ø
  PROBLEM:
  When you try to change the status to COMP. You get a message
  saying failure reporting has not been done yet and you cancel
  the status change. Then you click on the failure report tab and
  you get the following error message:
  System Message:
  BMXAA4214E- An unknown error has occurred. Please contact your
  system administrator for assistance. Gather the logs from the
  <HOME> directory and determine where and why the error is
  thrown.
  PERFORMANCE ISSUE: NO
  STEPS TO REPRODUCE:
  1) Go to Organization application
  Org: EAGLENA
  More Action > Work Order Option > Work Type
  CM - mark "Failure Prompt"
  2) Go to Work Order Tracking application and search an approved
  (APPR) work order with CM work type
  3) Complete work order
  You will get the following message
  BMXAA4547W - There has been no failure report created. If you
  would like to report a failure first, cancel this status change
  and go to the Failure Reporting tab
  OK and Cancel change status action
  4) Go to Failure Reporting tab
  EXPECTED RESULTS: You are able to go to Failure Reporting tab
  and make any changes
  RESULTS: You get the following error message:
  BMXAA4214E - An unknown error has occurred. Please contact your
  system administrator for assistance. Gather the logs from the
  <HOME> directory and determine where and why the error is
  thrown.
  PRODUCT VERSION:
  IBM Maximo Asset Management 7.6.0.9 Build 20171127-0100 DB
  Build V7604-01
  

Local fix

• na
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * BUG RELATED TO FAILURE REPORTING AFTER ATTEMPTING TO         *
  * COMPLETE WORK ORDER                                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.0 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

     UP