IBM Support

IJ06066: EMAIL ROLE DOES NOT WORK WITH WORKFLOW EVEN AFTER APAR IJ03792 APPLIED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • After applying fix for APAR IJ03792 the email role still does
    not work  using workflow. It does work for regular
    communications.
    
    STEPS TO REPRODUCE:
    1. Create New Workflow (RKWOMAIL) for Workorder object with one
    task and
    ORIGINATOR.
    2. In the Task Node Notifications section>Go to Communications
    Templates and insert a new Communication Template for Workorder
    object.
    3. In Send From add WFADMIN
    In Subject add WO :WONUM
    In Message add Test
    4. Go to Recipients tab and expand the Roles section
    5. Go to Roles and add a new Role
    Role - RKEMAIL
    Type - EMAILADDRESS
    Value - your valid email address
    Save and Return with Value to Recipients tab check To field.
    6 Save and make the Commtemplate Active.
    7. Return with Value to Workflow Task click Ok and Save.
    8. Enable and Activate
    9. Go to Work Order tracking and insert new Workorder and click
    the
    Start Workflow button and pick your process.
    10. No Mail is received.
    
    Error in logs
    [4/19/18 10:30:44:092 EDT] 00000896 SystemOut     O 19 Apr 2018
    10:30:44:092 [ERROR] [MAXIMOc3] [] Failed to send message.
    psdi.util.MXApplicationException: BMXAA3604E - Role RKMAIL is
    an e-mail
    only role and cannot return person records.
    
    RESULTS:
    Email will not send due to exception
    1. Create New Workflow (RKWOMAIL) for Workorder object with one
    task and
    ORIGINATOR.
    2. In the Task Node Notifications section>Go to Communications
    Templates and insert a new Communication Template for Workorder
    object.
    3. In Send From add WFADMIN
    In Subject add WO :WONUM
    In Message add Test
    4. Go to Recipients tab and expand the Roles section
    5. Go to Roles and add a new Role
    Role - RKEMAIL
    Type - EMAILADDRESS
    Value - your valid email address
    Save and Return with Value to Recipients tab check To field.
    6 Save and make the Commtemplate Active.
    7. Return with Value to Workflow Task click Ok and Save.
    8. Enable and Activate
    9. Go to Work Order tracking and insert new Workorder and click
    the
    Start Workflow button and pick your process.
    10. No Mail is received.
    
    Error in logs
    [4/19/18 10:30:44:092 EDT] 00000896 SystemOut     O 19 Apr 2018
    10:30:44:092 [ERROR] [MAXIMOc3] [] Failed to send message.
    psdi.util.MXApplicationException: BMXAA3604E - Role RKMAIL is
    an e-mail
    only role and cannot return person records.
    EXPECTED RESULTS:
    Email should be sent
    
    PRODUCT VERSION:
    Maximo 7609
    Tivoli's process automation engine 7.6.0.9-IFIX20180314-1711
    Build20
    171127-0100 DB Build V7609-45 HFDB Build HF7609-03
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * maximo users                                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * After applying fix for APAR IJ03792 the email role still     *
    * does                                                         *
    * not work  using workflow. It does work for regular           *
    * communications.                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixpack  Release 7.6.1.0 of Base Services (Scheduler   *
    * 7671)or request an interim fix                               *
    ****************************************************************
    

Problem conclusion

  • Fix has been made to fix....The fix for this APAR is contained
    in the following maintenance package:
    		 | release\fix pack\interim fix for  Release 7.6.1.0 of Base
    Services(Scheduler 7671)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06066

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-27

  • Closed date

    2018-05-07

  • Last modified date

    2018-05-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
System Related

Software version: 760

Reference #: IJ06066

Modified date: 07 May 2018