IBM Support

IJ05808: PM ALERT IS BEING SEEN ON SITE THAT DOES NOT HAVE IT ACTIVE AGAINST IT IN ORGANIZATION.

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APAR status

  • Closed as program error.

Error description

  • STEPS TO REPRODUCE:
    
    
    
    1. We first need to make sure that the organization settings
    are in place. Open organizations, PM Options and a site to test
    with, we will use Bedford for this test. Under the PM Options
    section in the Generate PM alerts, add the APPR value. Press OK.
    
    2. We now need to set up a PM record as it is needed in
    reproducing the issue. Create a new PM record, add an asset that
    is active in our case we used 11400 on the frequency tab, add a
    frequency of 15 days, and set up alert lead days to 10 with an
    estimated next due date of your current date. Save and approve
    the PM record.
    
    3. Now create a new work order in the same site as the
    PM is created in. Create the new work order and add the same
    asset that was used on the PM, save the record. Now change the
    status of the work order to approved, you will see the View PM
    alert information pop up on screen, press cancel. Change the
    status of the work order back to wappr. The
    view pm alert pop up is shown again, press cancel.
    
    4. Change you default insert site to another one, Fleet in this
    case. Create a new work order and any location, approve the
    work order, notice that we now get the same view pm alert
    information pop up on screen when we should not.
    
    
    PRODUCT VERSION:
    7.6.0.9
    

Local fix

  • One can use a status of HISTORY edit in the organization to
    get around the pop up in the other site.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When a user generates a PM Alert for a work order in one     *
    * site, that PM Alert may continue to show up for the user     *
    * during work order status changes,  even if the user changes  *
    * their default insert site.                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is included in the following package:
                             | Release 7.6.1.0 of Base Services.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ05808

  • Reported component name

    WORK ORDERS

  • Reported component ID

    5724R46WO

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-17

  • Closed date

    2018-06-18

  • Last modified date

    2018-06-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WORK ORDERS

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Work Order Tracking

Software version: 760

Reference #: IJ05808

Modified date: 18 June 2018