IBM Support

IJ05780: AFTER UPGRADE CLIENTS REPORT UNCAUGHT EXCEPTION IN PLUGIN

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APAR status

  • Closed as program error.

Error description

  • Client register errors logged on the server after upgrading some
clients to 9.5.8

The error logged is the following:
/cgi-bin/bfenterprise/clientregister.exe (8360) - Uncaught
exception in plugin ClientRegister with client <IP_ADDRESS>:
WindowsCharacterSetResult: Error 1113 (No mapping for the
Unicode character exists in the target multi-byte code page.) in
TranscodeU8ToU16.
The same error is logged on the Relay chain that is used by the
affected clients to register to the server.

The IP address reported in the log is the one of the top level
relay, of the relay chain used by the affected client to reach
the server.

Affected clients are those having a serial number with
characters that the client is not able to Transcode.

Local fix

  • A workaround is to revert the client to 9.5.5
on systems having the invalid serial number.

Problem summary

  • Fixed in IBM BigFix 9.5 (fixpack 10)
General availability Q4 2018 (release schedule subject to
change).

Problem conclusion

  • This is resolved in:
IBM BigFix 9.5 (fixpack 10)

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ05780
    • 

  • Reported component name
    TIV EP MGR AGEN
    • 

  • Reported component ID
    5725C43AG
    • 

  • Reported release
    95W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-04-16
    • 

  • Closed date
    2018-07-28
    • 

  • Last modified date
    2018-07-28
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV EP MGR AGEN
    • 

  • Fixed component ID
    5725C43AG
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"95W","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 July 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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